Business Process Change Management

Krishna (RadhaKrishna) Eranti, MBA, PMP®

Apex, NC 27523 510-***-**** ***************@*****.*** https://www.linkedin.com/in/krishnaeranti/ PROFESSIONAL SUMMARY

Delivering timely and innovative solutions by leading cross-functional, concurrent project teams and driving customer-facing engagements to identify, capture, and solve evolving business and technical requirements. Combines strong organizational skills with the ability to independently plan and direct high-level business affairs. SKILLS & KNOWLEDGE

Ø Business Management: Business process development, Business architect, Business analysis

Ø Project/Program management: Continuous process improvement, Change management, Budget & time management

Ø Team management: Strong Organizational skills, Multi-tasking, Team player with strong collaboration skills, Build & maintain working relationships with team members, Ø Customer Escalation Management

Ø Pricing, Quoting, SoW, SLA management

Ø MS Office: Excel, Word, Visio, Power Point, MS Project, SharePoint, Smart Sheet, Excel VLOOKUP, Pivot tables & macros

Ø SDLC: Waterfall/Agile, Jira, Kanban, CA Agile

Ø Cisco: Cisco routers/switches, CSCC, Cisco Ready, SAM, EoL, WebEx, Telepresence, Unified Communications Manager (UCM), Unity Connection, Jabber, Jive, Spark EDUCATION & Certification:

o Cloud Security Specialty Badge

o Data Protection & Privacy Specialty Badge

o Cisco Security Green belt (Security Space Fleet) o Cisco Security White belt (Security Ground School) o Six-Sigma yellow belt

o Project Management Professional (PMP), PMI, USA

o Master of Business Administration (MBA), University of Phoenix, USA o Bachelor Degree (B.Tech) in Electronics and Communications Engineering, Jawaharlal Nehru Technological University (JNTU), Hyderabad, INDIA

PROFESSIONAL EXPERIENCE

Security Engagement Manger – Consultant Cisco, RTP, NC June-2018 - to date Managing the CSDL for Cloud certification for all Cisco Cloud – part of Security & Trust organization (S&TO) –

• Lead & helped Cisco cloud offer teams to achieve Cisco Secure development lifecycle (CSDL) Cloud security compliance.

• Lead & helped offer teams to achieve Build Environment Security as mandated by Executive Order by US government.

• Managed 30+ cloud offer teams at a given time.

• Mission is to assist the cloud businesses in successfully meeting their stated goals while at the same time meeting customer, regulatory and Cisco Security expectations.

• Responsible for engaging cloud business units to drive alignment and completion of security architecture reviews, security assessments and vulnerability remediation.

• Collaborated with partner teams - Vulnerability management, Incident command, Data privacy, Penetration test, GDPR, PSIRT in the compliance process. RadhaKrishna Eranti 510-***-**** PAGE 2

• Lead the work relate to security readiness plan (SRP) in identifying Risks & Program objectives and getting it approved by executives

• Participated with Certification team on SOC2 gap assessments. Providing supporting data to accelerate SOC2 achievement.

• Lead the team in explaining and collecting the cross-charge from Cloud offer teams., an approximate amount of $5M/qtr

• Participated in generating cloud metrics for Cisco Board of Directors.

• Tools used – Jira, Security Insights (SI), SharePoint, WiKi, MS Office – Excel, PPT, Word Program Manager – Consultant Cisco, RTP, NC 2016 – 2017 Managing the Journey Map program for US public sector – part of Cisco advance Services team

• Designed, documented and implemented business process flows

• Facilitated workshop sessions with Customers to understand current state and desired future state requirements

• Identifying stakeholders, stakeholder analysis, scheduling, estimating and assigning individual responsibilities to the team members

• Lead & Managed 15 Member cross-functional & global team

• Managed project in Agile - Project planning, define work breakdown structure (WBS), progress tracking, change management, identifying & mitigating risks and Issues

• Collaborated with Sales, Account, engineering, support, NCE and Finance teams

• Contributed to services & product revenue of $2million

• Managed 10 projects at a time

• Successfully delivered Collaboration, Cyber security, IT transformation, Digitization, Smart city journey maps to Public sector customers (DoD, DoJ, FBI, Public schools and city governments) within Budget, schedule and scope.

• Managing the pipeline and Providing Customer, senior leadership and functional unit management with weekly & monthly updates on project status, KPI’s, issues, and risks Program Manager – Consultant Cisco, RTP, NC 2013 – 2016 Managing & leading the Migration Support Services (MSS) Extended Support (ES) program related to Cisco End of Life (EoL) products – part of Cisco Technical Support Services Delivery team.

• Designed, documented and implemented business process flows

• Managed 30 Member cross-functional & global team

• Managed 15 projects at a time and managed projects in Agile/Scrum methodology.

• Scoping, scheduling, estimating, identifying stakeholders and assigning individual responsibilities.

• Monitored, measured and reviewed project lifecycle progress.

• Delivering the project in time and within the budget

• Contributed to services revenue of $74Million in just one year of implementation of the MSS Program

• Helped customers in the following customer segments via extension program - Service Providers, large Enterprise Customers, Commercial, Federal, GET – within US & global

• Managed the entire customer experience, working cross-functionally with Account teams, Commercial teams, planning team (GSLO), TAC team, Supply chain, Contract management team and Customer partner experience (CPE)/Entitlement team.

• SLA Management: Oversee Cisco service SLA governance, including contractual SLAs and contractually defined SLA deliverables and deliverable timing.

• Providing Metrics (KPI’s) and status updates to all stakeholders on weekly basis using power point presentations

RadhaKrishna Eranti 510-***-**** PAGE 3

Project Manager - Employee Cisco, RTP, NC 2008 – 2013 Lead the project lifecycle of software release management for ASR9000 network infrastructure platform.

• Managed 5 SDLC projects of one-year duration each

• Identified and associated the resources throughout the project lifecycle. Managed global teams and Facilitated required training to team.

• Provided Metrics and weekly status updates to all stakeholders on a regular basis.

• Helped customers in the following customer segments - Service Providers, large Enterprise Customers, Commercial, Federal, GET – within US & global

• Helped & managed projects in upgrading the customer network/software

• Managed external engineering-level engagements with key customers, handled technical relationships, conducted periodic communication, and developed a deep understanding of customer needs/requirements.

Software Engineer - Consultant Cisco, San Jose, CA 2002 – 2008 Managed Cisco XR12000, ASR9k, ONS15454 customer escalations

• Managed all resources necessary for customer issue resolution.

• Delivered leadership and guidance to technical support engineers and escalation engineers.

• Collaborated with the engineering counterparts to deliver proper tools, lab environments and processes to support the staff handling customer issues.

• Managed external engineering-level engagements with key customers, which provided closer insight to customer needs and requirements.

Software Engineer – Consultant Kestrel Solutions, Mountain View, CA 2000 – 2002

• Qualification testing of TalonMX. The TalonMX is a highly scalable, 20 GB/s (OC192) light wave (SONET) transport system that features a flexible architecture designed specifically to reduce the cost of operations and services for metropolitan optical networks.

• Participated in numerous release qualification tests.

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