Customer Service Quality Assurance

Tricia M. Young

254-***-**** *********@*****.*** Waco, TX 76711

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Willing to take on any task to support team and help business succeed. Dedicated professional with demonstrated strengths in customer service. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

* Client Relations

* Excellent Communication

* Quality Assurance

* Creative Thinking

* Relationship Building

* Teamwork and Collaboration

* Problem Solving

* Self Motivation

EXPERIENCE

Event Coordinator

Knoxville Ranch Wedding & Event Venue, 2021 - 2024

* Reported regularly on event preparation status and readiness.

* Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.

* Identified special considerations and worked with site staff to coordinate details.

* Inspected event facilities to conform to customer requirements.

* Satisfied conference leaders with open, continuous communication, and strict attention to important details.

Organizational Assistant

Neat as a Pin, 2019 - 2021

* Transformed chaotic rooms into functional, streamlined spaces suitable for everyday use.

* Created customized organizing plans tailored to individual preferences and lifestyles.

* Collaborated with clients to declutter spaces and eliminate unnecessary belongings.

* Scheduled regular check-ins with clients to evaluate ongoing progress and address any concerns.

* Taught clients basic organizational skills to maintain tidy living space long-term.

Preparer

Jackson Hewitt, 2019 - 2019

* Supported individual and business tax clients and prepared simple to complex tax returns.

* Helped clients with issue resolution through proactive communication with IRS personnel.

* Maintained consistent and updated knowledge of current federal and state regulations.

Customer Service Representative

General Dynamics, 2016 - 2019

* Answered inbound calls to handle various concerns with customers health insurance.

* Enhanced customer satisfaction with fast, knowledgeable service.

* Documented, researched and resolved customer service issues.

* Maintained customer records by updating account information in database.

* Managed difficult customer situations with professionalism and empathy.

Salesperson

Beverage Barn, 2014 - 2016

* Reported on sales transactions and expenses accurately.

* Supported strong inventory control with regular counts and effective loss prevention strategies.

* Avoided service delays by keeping balanced, customer-ready inventory.

* Kept impeccable records, entering each order, processing payments and issuing shipping paperwork.

* Highlighted products with creative and engaging merchandise displays.

EDUCATION

High School Diploma

Axtell High School, Axtell, Texas, May 1997

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