Customer Service Representative
Resume:
Christin Abbas
Customer Service Representative
Converse, Texas, United States
***************@*****.***
WORK EXPERIENCE
November 2022-November 2023
Customer Service Representative
Ibex Modivcare
San Antonio, Texas, United States
• Perform data entry for customer information.
• Follow and implement strict policies and requirements per each insurance plans unique guidelines and SOW's
(Statement of Work).
• Act as a liaison between patients and NEMT (Non-emergency medical transportation) providers.
• Schedule, route, and dispatch trips to all manner of providers.
• Help coordinate mass transportation when needed.
• Complete all documentation and process tasks associated with mileage mapping and application procedures.
• Work with transportation providers and health care facilities to resolve problems.
• Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand.
• Ensure accurate trip data input.
• Work directly with transportation providers needing assistance with modifying trips, contacting members, and any other assistance needed by providers.
• Set up client appointments.
• Perform customer service surveys.
• Provide policy and service information.
• Assist customers with a warm and professional attitude.
• Answer general questions.
• Answer calls from clients.
• Resolve customer information and complaints.
August 2022-October 2023
Driver
On Time
San Antonio, Texas, United States
Provide the daily delivery of meals to elderly, homebound, and disabled individuals. Nanny/Housekeeper
N/A-Schertz, TX
July 2013 to September 2019
I cared for a family of 5 children, ages 3-18 performing any and all tasks requested by the family. Professional Network Marketer
October 2019-October 2023
Medical Courier
On Time
San Antonio, Texas, United States
Promptly and efficiently transport medication from pharmacy to hospice patients homes and care facilities.
August 2011-April 2013
Administrative Assistant
Grace Zone Learning Center
San Antonio, Texas, United States
Assisted learning center director in all duties.
• Established a safe play environment for the children.
• Instructed children on proper health and personal habits.
• Organized and engaged in recreational activities such as games and puzzles.
• Dressed infants and toddlers and changed their diapers.
• Communicated openly with children's parents about daily activities and behaviors.
• Meticulously sanitized toys and play equipment.
• Encouraged children to be understanding of and patient with others.
• Made nutritious breakfasts, lunches, dinners and snacks for the children.
• Allowed for ample outdoor recreation time.
• Offered well-balanced and nutritious menu options.
• Maintained a child-friendly environment with access to outdoor activities.
• Addressed behavioral and learning issues with parents and daycare management.
• Engaged with children on an individual basis in a pleasant manner.
• Administered medications and kept appropriate records.
• Directed guests and routed deliveries and courier services.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Helped distribute employee notices and mail around the office.
• Maintained a clean reception area, including lounge and associated areas.
• Organized all new hire, security and temporary paperwork.
• Assisted with event planning, including associated travel and logistical arrangements.
• Completed data entry, tracked resumes and maintained the applicant tracking system.
• Compiled company information and related material and distributed it to candidates.
• Screened all visitors and directed them to the correct employee or office.
• Obtained signatures for financial documents and internal and external invoices.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• Oversaw daily office operations for staff of 11 employees.
• Contacted patients regarding unpaid and underpaid accounts to resolve any issues. August 2009-November 2010
Lead Worker
Beyond The Bell
Sioux City, Iowa, United States
Encouraged good behaviors using the positive reinforcement method.
• Established a safe play environment for the children.
• Instructed children on proper health and personal habits.
• Organized and engaged in recreational activities such as games and puzzles.
• Communicated openly with children's parents about daily activities and behaviors.
• Encouraged children to be understanding of and patient with others.
• Allowed for ample outdoor recreation time.
• Maintained a child-friendly environment with access to outdoor activities.
• Monitored each student's educational progress with individualized charts and files.
• Addressed behavioral and learning issues with parents and daycare management.
• Engaged with children on an individual basis in a pleasant manner.
• Fostered reasoning and problem solving through active exploration games and activities.
• Promoted language development skills through reading and storytelling.
• Maintained daily records of children's individual activities, behaviors, meals and naps.
• Sparked imaginations by helping children discover new things each day. July 2006-June 2007
Direct Service Staff
Comprehensive Systems
Charles City, Iowa, United States
Care for individuals with multiple disabilities
• Personal care
• Safety
• Created strategies to meet the needs of mentally and physically disabled individuals.
• Redirected consumers using Positive Behavior Support (PBS).
• Led activities that developed consumers' physical, emotional and social growth.
• Physically and verbally interacted with consumers throughout the day.
• Established a safe play environment for the consumers.
• Redirected poor behavior using the positive reinforcement method.
• Gave one-on-one attention to consumers, while maintaining overall focus on the entire group.
• Attended monthly staff training sessions.
EDUCATION
2016-2017
Ashford University
United States
Ashford University
September 2016 to November 2017
• Psychology
2006-2007
North Iowa Area Community College
Mason City, Iowa, United States
North Iowa Area Community College - Mason City, IA
-2006
Iowa Falls High School
Iowa Falls, Iowa, United States
Iowa Falls High School - Iowa Falls, IA
2006
SKILLS
Data Entry Telephone Skills Customer Support/Service Healthcare Problem Solving Skills Transportation Psychology Direct Sales Marketing Recreation Applicant Tracking System Event Management Billing Medications Protective Services Storytelling Personal Care Staff Training Childcare Communication Skills Computer Networks CPR Certification Help Desk HIPAA (Health Insurance Portability and Accountability Act) Hospice Care Medical Records Medical Terminology Microsoft Excel Microsoft Office Microsoft Word Mobile Devices Negotiation Skills Organizational Skills Sales Telecommunications Time Management Training/Teaching Typing Microsoft Windows Operating System Statement of Work (SOW) Data Quality Plan Meetings Resolve Customer Issues Healthcare Providers Public Transport Policy Implementation Market Surveys Documentation Insurance Patient Care Pharmacy Food Delivery Housekeeping/Cleaning Direct Marketing Administrative Skills Interviewing Skills Transportation Routing Medication Administration Travel Planning Calendar Management Past Due Accounts Record Keeping Customer Relations Strategic Planning Develop and Maintain Customers Customer/Consumer Behavior English Language Microsoft Outlook Microsoft PowerPoint Computer Skills CERTIFICATIONS
Medical terminology
HIPAA
CPR
LANGUAGES
English - Fluent
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