Customer Service High School

JO ANN MALLOY

Wichita, KS ***** / 216-***-**** / ***********@*****.***

Skills

● Strong attention to detail,

● Customer service and listening

skills

● Highly motivated

● Creative and flexible

● Relationship building

● Problem solving

● Decision making

Work Experience

Senior Tech Supervisor, Kelly Services Inc. – Wichita, Ks. Jun 2015 - Feb 2024

● Prepared evaluations of software or hardware, and recommend improvements or upgrades

● Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities

● Entered commands and observe system functioning to verify correct operations and detect errors

● Answered user inquiries regarding computer software or hardware operation to resolve problems

● Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

● Worked with Computers

Education

Vocational Certificate or Credential, Medical/Clinical Assistant Cuyahoga Community College, Cleveland, OH.

High School Diploma

Cuyahoga Community College, Cleveland, OH.

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