Customer Service Representative

JESSICA SMITh

*****************@*****.*** / C: 706-***-****

Columbus, GA 31904

SUMMARY

Energetic and reliable Customer Service Representative well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. SKILLS

● Credit card payment processing

● Courteous demeanor

● Active listening

● Clerical support

● Inbound and outbound calling

● Conflict resolution

● Problem-solving abilities

EXPERIENCE

CUSTOMER SERVICE REPRESENTTIVE/ CONCENTRIX COLUMBUS, GA 11/2021-3/2022

● RESOLVED CUSTOMER COMPLAINTS IN EFFICIENTLY AND IN TIMELY MANNER.

● GIVE ACUARATE INFORMATION TO TROUBLESHOOT ISSUES WITH PRODUCTS AND CUSTOMER INQUIRES.

● PROPERLY DIRECTED INBOUND CALLS TO CORRECT QUESTIONS TO IMPROVE CALL FLOW. Quality Assurance Technician / Koch Foods - Pine Mountain Valley, Georgia 03/2018 - 02/2020

● Completed routine inspections of components and products to fulfill quality assurance requirements.

● Compared samples to standards and specifications by performing detailed measurements and tests.

● Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.

● Participated in technical training and workshops to improve skills set and boost overall knowledge.

● Collaborated closely with Production departments to promote team-oriented approach in daily activities. Customer Service Representative / Convergys Corporation - Columbus, GA 06/2017 - 12/2017

● Assisted approximately 50 customers each day with Direct TV questions.

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● Assessed customer needs and upsold products and services to maximize cable, internet and phone sales.

● Reviewed account and service histories to identify trends and issues.

● Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

● Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

● Documented conversations with customers to track requests, problems and solutions. Occupancy Specialist / Ralston Towers - Columbus, GA 02/2015 - 10/2015

● Inspected properties regularly to identify deficiencies and schedule repairs.

● Coordinated general maintenance and major repairs to keep facilities operational and attractive.

● Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.

● Maintained thorough, accurate and compliant records for internal and regulatory audits.

● Inspected grounds, facilities and equipment to determine repair and maintenance needs. Assistant Property Manager / Columbus Housing Authority - Columbus, GA 08/2011 - 10/2014

● Kept meticulous records of all correspondence with residents and tenants.

● Secured average of 10 rental agreements each month after developing outstanding relationships with community members.

● Maintained thorough, accurate and compliant records for internal and regulatory audits.

● Implemented business strategies to maximize tenant satisfaction and reduce vacancies.

● Directed collection of more than $20,000 in monthly income with consistently high payment rates.

● Showed units to potential tenants and answered questions about life in community.

● Handled all security deposit refunds.

● Showed tenants around properties, highlighting features and redirecting concerns to capture interest.

● Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

EDUCATION AND TRAINING

Chattahoochee Valley Community College - Phenix City, AL 04/2011 Associate of Applied Science: Medical Office Assistance Jordan Vocational High School - Columbus, GA 04/2003 High School Diploma

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