Quality Assurance Software Engineering

Michael Z. Ingersoll

Rancho Cucamonga, CA m: 909-***-**** *************@*****.*** LinkedIn :

https://www.linkedin.com/in/mzingersoll92/

Vision-driven change agent with career-long record of quality assurance management success for leading organizations

A detail-oriented and results-focused professional with a demonstrated record of success in quality assurance leadership and software engineering. Demonstrated ability to coordinate teams in the execution of projects that achieve highest-quality results within demanding timetables. Out-of-the-box thinker, effectively employing critical thinking ability and technical skills to troubleshoot software development issues and navigate project roadblocks. Recognized for strong communication skills, with the capacity to mentor and coach diverse and talented professionals Further outstanding qualifications include lead programmer role on video game project using Unity Engine as well as an android app development project. Core Competencies

• Interpersonal Skills

• Team Leadership

• Problem-Solving

• Project Management

• Time Management

• Attention to Detail

• Software Testing

• Analytical Skills

• Adaptability

Professional Experience

Farmers Insurance, Woodland Hills, CA, September 2019 to Present QA TEAM LEAD, SEPTEMBER 2021 TO PRESENT

QA ASSOCIATE, SEPTEMBER 2020 TO PRESENT

• Spearhead the execution of countrywide rollouts for new Policy center requirements alongside ten members of QA team, attending daily standups to recon

• Ensure the successful implementation or updating of Policy center transactions including Policy Submissions, Quotes, Policy Changes, Cancellations, Rewrites, Reinstatements, and Renewals by reviewing and verifying Product Owner and Subject Matter Expert-defined requirements.

• Enable the refinement and fine-tuning of Home, Auto and Umbrella Products by assembling and finalizing user stories for Flex, Legacy state, and rollout implementations.

• Utilize countrywide requirements to develop over 6,000 Total Daily Rollouts for use in the validation of logical groups including Product Models, Investigative Reporting, Batch Integrations, Contingencies, Risk Analysis, and 360 valuations.

• Devised and inaugurated performance metrics to monitor the success of quality assurance projects and activities.

• Managed various QA phases and performed hands on testing including Regression, Functionality, and Pre-Release testing.

• Facilitated enhancements to existing work processes by identifying, communicating, and resolving issues in a proactive manner.

SOFTWARE ENGINEER, SEPTEMBER 2020 TO PRESENT

• Teamed with product managers to re-architect a multi-page web app into a single-page web app, boosting yearly revenue by $1.4 million.

• Tested software for bugs and operating speed, creating an 18 percent increase in efficiency by fixing bugs and documenting processes.

• Delivered configuration management tools to track server settings for performance testing, saving time spent on machine setup by 25 percent.

• Generated back-end programming utilizing LAMP slack, Linux (CentOS 5/Redhat), Apache with Kohana 2, PHP 5, GSS, JavaScript/JQuery, and MYSQL frameworks. Ralph’s Grocery Company, Rancho Cucamonga, CA, May 2019 to September 2019 MEAT CLERK, JULY 2019 TO SEPTEMBER 2019

• Cut meat products to customer standards using appropriate tools and machinery, adhering to safety regulations.

• Guaranteed high standards of food quality by reviewing shipments, overseeing preparation, and tracking food safety.

• Fostered customer retention by providing friendly service, as well as answering all product-related inquiries in a satisfactory manner.

COURTESY CLERK, MAY 2019 TO JULY 2019

• Provided information about products and aisle locations as well as performed back stock checks and price verifications for an average of approximately 70 customers daily.

• Managed the flow of approximately 44,000 items, organizing back stock areas, preparing products for stocking shelves, and rotating by date.

• Employed store register to process and complete cash, check, and card transactions with customers, stepping in as needed during cashier shortages.

The Meat Cellar, Claremont, CA, February 2018 to April 2019 BUTCHER, NOVEMBER 2018 TO APRIL 2019

• Advertised meat cuts and products to potential customers by arranging displays in an eye-catching and pleasing manner.

• Inspected delivered meat to ensure appropriate condition and safety for in-store sale and customer consumption.

• Prepared meat for customers by removing bones and dividing large pieces into specific cuttings, using equipment including knives and meat grinders.

DISHWASHER, FEBRUARY 2018 TO NOVEMBER 2018

• Cleaned dishes, glassware, flatware, pots, and pans by hand or by employing dishwasher, assuring maximum cleanliness.

• Optimized condition of work areas and equipment through regular cleaning and proper organization of all items.

• Operated hand trucks as needed to transport larger quantities of supplies between storage and work areas. Independent Projects

League of Tanks (Video Game, in Unity), September 2015 - June 2016 TEAM LEAD

• Lead project for Video Game compitition at CSUSB

• Conceptualized and developed methods of 2D gameplay with 2 players

• Developed a physics engine to core gameplay mechanics Food Randomiser (Phone App on Android), September 2015 - June 2016 HEAD SOFTWARE DEVELOPER

• Compiled ideas into a design document.

• Wrote both front end and back in code for Android 14 using Jave Education and Credentials

Bachelor of Science (B.Sc.) in Computer Science, 2018 California State University San Bernardino, San Bernardino, CA Associate in Science and Mathematics, 2015

Chaffey College, Rancho Cucamonga, CA

Associate in Arts and Humanities, 2015

Chaffey College, Rancho Cucamonga, CA

Responsive Web Design Certification

freeCodeCamp

Awards and Honors

• Dean’s list for Science and Mathematics, Chaffey College Additional Information

Technical Proficiencies: MS Office Suite (PowerPoint, Excel, Word), JavaScript, Java, Angular, C++, C#, CSS3, Html5, Verilog, Windows 7, Windows 10, Slack Trello, Discord, Teamspeak3, Webex, Skype, Safe Agile, Unity Interests: Hiking, Camping, Weight Lifting,

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