Customer Service N A
Resume:
CAMILLE
BRADFORD
camille.bradfordjones@gmai
l.com
nville, Arkansas 72712
S K I L L S
Communication
Training and Analysis
Identity Management
Mainframe
Security Compliance
Customer Service
Team Leader
Active Directory
SAP
Process Driven
Project Management
Lean Trained
HIPPA/SOX Trained
Vendor Relationships
A D D I T I O N A L - I N F O
www.linkedin.com/in/camille-
bradford-8417427b
P R O F E S S I O N A L S UMMARY
Process Driven Engineer/Analyst offering 10+ years of experience in Security, highlighted by steady relationships through roles of increased accountability. Experienced knowledge working with systems support, access control, and leading Business partners through delivery processes. Bringing enthusiastic energy, dedication, and urgency to meet goals with the ability to enhance retail effectiveness and relationships. Analyzing and managing solutions that helped business customers to be successful in their endeavors.
E X P E R I E N C E
S E N I O R P R O C E S S A N A L Y S T
Genpact(Walmart Account)
Bentonville, Arkansas
April 2018 Current
Identified trends, system problems, and process issues needing management attention.
Created SOPs for Specialty and monitored waiting periods to achieve schedule targets.
Verified accuracy and completeness of template uploads into SAP for efficient processing.
Worked with senior leadership to determine the key problems and identify their main objectives.
Team Lead for Specialty Items, handling over 400+ items daily. Conducted observations of the current systems in operation and collected data about each part to help assess the whole. Identified opportunities for improvement by streamlining processes, reducing costs or realigning strategies to better capture available opportunities.
R I S K S P E C I A L I S T
Walmart Corporate INC-Technology Center
Bentonville, Arkansas
August 2014 September 2016
Contributed to development of risk management systems. Documented key risks in full to help senior organizational leaders make effective operational decisions and strategic plans. Analyzed planned projects and business changes to identify and help mitigate potential risks.
Presented recommendations on successful strategies to reduce and control risks based on knowledgeable assessments of current operations.
O P E R A T I O N S E N G I N E E R
Walmart Corporate INC-Technology Center
Bentonville, Arkansas
June 2011 August 2014
Provided technical analysis, test planning, and execution support for IT Security Systems tests and studies. Participated in design reviews to support execution efforts between internal teams and outside vendors.
Reviewed and approved operating procedures related to Mainframe systems startup, operation, and maintenance. Implemented system and process changes
Developed contingency plans; post-implementation
documentation, standard operating procedures
Monitor service level functions (for example, performance, availability, reliability, access control)
Served as SME for IT Security Systems
Facilitated training regarding IT Security Systems E D U C A T I O N
B A C H E L O R O F S C I E N C E : C O M P U T E R I N F O R M A T I O N S Y S T E M S
Grambling State University
Grambling, LA
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