Customer Service Data Entry
Resume:
Janelle Harris
Port Huron, MI
***************@*****.***
Recruiter with over 12 years of comprehensive experience, adept in leveraging skills in payroll, retail sales, data entry, and customer service to enhance recruitment processes and employee management. Proven track record in streamlining operational efficiencies and improving financial performance through innovative solutions and detailed analytical approaches. Aspires to utilize extensive background in communication, accounting, and management to drive strategic hiring practices and foster a collaborative work environment.
• I am currently based out of Michigan and I looking to relocate. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remote Check resolution specialist
Proctor loan protector - Troy, MI
November 2022 to Present
• Preparing loan files and analyzing declarations documents from banks or mortgage lenders for approval.
• I ensure that all checks, documents and signatures are in order prior to submission.
• Other duties include interviewing, assessing, and researching loans with bankers.
• Collect payments, submitting data for payments.
• Excel, Microsoft, Microsoft teams, outlook, Google search etc.
•
Hybrid Administrative Assistant/Recruiter
HR TOWING - Redford, MI
January 2017 to November 2022
• Bookkeeping of Customers Accounts, Accounting reports of Customers tows.
• Data Entry of customers information into database.
• Dispatch incoming calls/emails for towing, Reconcile HR accounts for accuracy.
• Distribute mail, file customers receipts.
• Boosted operational efficiency by innovating administrative processes Remote Office Assistant
REMY GIRLS, INC. - Clinton Township, MI
March 2014 to January 2017
• Maintained accurate books, ensuring financial data integrity and compliance
• Daily entries of payments and adjustments.
• Managed supply ordering, ensuring operational readiness
• Enhanced customer service by setting up consultation appointments Receptionist
CSL Plasma - Highland Park, MI
July 2012 to March 2014
• Greeting, welcoming, directing and announcing them appropriately.
• Answering and forwarding incoming phone calls.
• Receiving and sorting daily mail. Sign up new and returning donor’s. Education
Associate's degree in Business
Eastern Michigan University - Ypsilanti, MI
September 2012 to January 2015
High school diploma in General Studies
Old Redford Academy - High School - Detroit, MI
September 2009 to June 2012
Skills
• Skills
• Accounting (5 years), Date Entry (6yrs), Customer Service (10 years)
• Call center (8 years)
• Communication (8 years)
• Sales (6 years)
• Management (10+ years)
• Recruiting (8 years)
• Payroll (8 years)
• Retail sales (7 years)
• QuickBooks (7 years)
• Customer service
• Google Suite
• Analysis skills
• Google Docs
• Customer relationship management
• Project management
• Team management
• Windows
• Research
• Account management (8 years)
• Sales
• Interviewing (9 years)
• Accounting (9 years)
• Recruiting
• Social media management
• Quality assurance
• Payroll (8 years)
• Databases
• Sourcing
• HR sourcing (10+ years)
• Microsoft Office
• Account Reconciliation
• Customer support
• Office management
• Office experience
• Adobe Acrobat (8 years)
• Marketing
• Business development (10+ years)
• ADP
• Sage
Certifications and Licenses
Certified Payroll Professional
September 2016 to Present
• Resolving payee discrepancies
• Providing payroll information for employees
• Assist with monthly, quarterly and yearly bonuses.
• Calculation wage earnings, filling payroll taxes Certified Compensation Professional
June 2022 to Present
Macomb Community College
• Ensure compliance with federal, state, and local compensation laws and regulations.
• Board member of overseeing pay decisions, budget variances and equity issues Certified Employee Benefit Specialist
June 2021 to June 2025
Macomb Community College
• Board member of overseeing HR policies, compensation programs, healthcare plans, life insurance, retirement benefits etc.
• Resolving complex benefit-related issues
• Presenting reports to HR and department managers. SHRM Certified Professional
September 2016 to Present
SHRM - Eastern Michigan University
• Recruiting, Interviewing, onboarding new employees
• Updating employee handbooks
• Payroll processing
• Terminations and Exit interviews
Certified Notary Public
September 2016 to Present
Eastern Michigan University
• Reviewing and authenticating documents
• Witnessing and certifying signatures
• Verifying Identities
• Record keeping of all notary acts and transactions.
Contact this candidate