Business Process Analyst
Resume:
ELIZABETH ALAKSZAY
West Chester, PA *****
**********@*****.***
www.linkedin.com/in/LIzAlakszay01
Business Analysis… Cost Reduction…Process Optimization
CERTIFICATIONS
Six Sigma Black Belt, Villanova University, Villanova, PA
Performance Management, University of Delaware, Newark, DE
Facilitating Continuous Improvement, ASQ
PROFESSIONAL EXPERIENCE
Trustmark, Lake Forest, IL
Business Process Engineer – remote (8/2023 - present)
Inefficient billing, bank reconciliation, ACH, credit card processing operations were causing losses of well over $5 million annually.
Applied Lean principles and agile methods in the analysis and requirements documentation of core financial processes, creating process data flow maps, Use Cases, software requirements and business models utilizing Viso to identify root causes for operational challenges. This work and recommendations for incorporation of RPA have yielded an 85% reduction in cycle time and a 95% reduction in financial losses.
University of Delaware, Newark, DE
Business Process Engineer – remote (12/2023 – 7/2024)
Without much process or SOP documentation in place, numerous IT systems and software applications and an ERP implementation in the near future, the organization was in urgent need of understanding and streamlining existing operations.
Analyzed, documented workflows, process maps, business structure, IT data flows. At the present, providing on going detailed recommendations on optimizing and redesigning over 35 operations in HR and HR/IT operations leading to a reduction of over 200 hours annually in manual processing of data and reducing operational costs by over 80%.
PharmaLex US Corporation, Burlington, MA
Senior Specialist, Operations & Process Improvement -remote (7/2020-6/2023)
International invoicing processes lacking SOPS and resistance to the installation of a new ERP system had the organization unable to process many client payments for over 6 months.
Challenged existing approaches and use of technology to foster alignment and unified operations across the organization. Reduced invoicing processing times by 75%. Prepared reports, recommendations, developed and delivered a change management program for international business units reducing resistance by over 50% and creating a comprehensive approach to help employees manage change.
Chester County Library System, Exton, PA
Staff Development and Advocacy Coordinator (8/2016-6/2020)
With a limited budget and state mandated requirements to maintain staff skills, the organization was posed to lose funding for programs.
Analyzed operations and lead system-wide development of a 5-year strategic plan and budget with cost savings of $20K. Provided reports, strategy and recommendations for improvements. Transitioned Learning and Development to a Cloud based blended learning environment. These updates lead to an 80% increase in staff participation and a reduction of administrative time by 70%.
VERTEX INC., Berwyn, PA
Business Analyst Senior Tax Consultant (10/2010-7/2016)
The organization lacked a standard approach to software design, development and testing resulting in long delays in delivering necessary updates to over 300 clients.
Instituted and standardized utilization of Waterfall and Agile SDLC methodologies, reducing new product development time by 25%. Lead Payroll and Sales and Use tax software development teams in redesigning software development processes, implementing requirements management, change control procedures, project management and prioritization processes to reduce errors by 10%.
PENN MUTUAL LIFE INSURANCE
Sr. Business Process Analyst (1/2007-9/2010)
With the need to become compliant with Sarbanes Oxley and inefficiencies in the IT structures supporting operations, the organization needed both detailed processes documentation, new workflow processes and software business and functional requirements documentation.
Created process workflows, coordinated requirements elicitation workshops using Agile and lean resulting in data traceability and 100% compliance with Model Audit Rule reporting. Created requirements and use cases for IT systems upgrades in sales compensation, claims processing, actuarial operations.
TECHNOLOGY, BUSINESS ANALYSIS, PROCESS DESIGN AND IMPROVEMENT CONSULTING
LONGWOOD GARDENS (Development of On-line learning Systems)
COMCAST (Operations analysis for customer satisfaction)
INDEPENDENCE BLUE CROSS (System upgrade for Affordable Care Act Compliance)
EDUCATION
Master of Business Administration Pennsylvania State, Great Valley, PA
Master of Science Chemical Engineering, Process Control, Villanova University, Villanova, PA
Bachelor of Science Chemical Engineering, Pennsylvania State University, State College, PA
PROFESSIONAL AND COMMUNITY AFFLIATIONS
Philadelphia Dog Training Club vice president and AKC Show chair
Chester County Lifelong Learning self-enrichment instructor
West Whiteland Township Public Services Commission vice chair
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