Office Manager Call Center
Resume:
Cathy Pennington
East Bernstadt, KY 40729
************@*****.***
SKILLS
I worked thirty years in the medical field in many different positions. From hospital Outpatient Clerk to Office Manager. Currently, I work from home for Senture on the Humana Military TRICARE contract.
EXPERIENCE:
Senture, London, KY
Call Center BSR on Humana Military TRICARE contract. August, 1, 2022 to present
As a BRS, I take inbound calls from providers and beneficiaries. My position includes professional commitment to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
I am also a Mentor and I enjoy helping new hires to grow and be successful in their position. I have a passion for teaching and being a Mentor allows me to be able to do so.
Injury & Pain Relief Center, East Bernstadt, KY
Office Manager
January 2001 - February 2009
In my position I hired and fired employees, maintained employees records, daily billing, daily deposits, scheduling of staff, insurance verification, marketing, answer phones, problem solving, intake of referrals, ordering of all medical and office supplies. Plus, many more duties. ARH Home Care, London, KY — Office Clerk
March-1997 Jan-2001
Duties included: answering all calls, intake of referrals, insurance verification, dispatch delivery drivers, ordering office supplies, store inventory and medical equipment. Marketing to Home Health Agencies, Physicians and Hospitals.
EDUCATION
Laurel County High School, London, KY — GED
1978
Laurel County Vo-Tech School, London. KY
Medical Assistant 1987
Sue Bennett College, London, KY 40741
General Nursing studies
References:
Jennifer Nicholson, Attorney at Law
Melissa Napier
Save The Children Secretary
Kimberly Lambert
Comp Care Therapist
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