Program Management A Business

EXECUTIVE SUMMARY

Dynamic and innovative leader with a proven track record in executing complex IT solutions and cloud-based applications across diverse industries, including pharmaceutical, healthcare, higher education, federal government, and financial sectors. Highly skilled in business process mapping, organizational change management, and strategic planning. Expertise in creating high-performance team environments and cultivating impactful relationships that consistently surpass customer expectations.

Global Director / Global Lead / Consulting / Program Management - Dell

Directed global readiness of project and program management resources throughout Dell Technologies Consulting Services.

Program Management Office (PMO) Director

Developed and implemented the Program Management Office for a leading consulting organization.

Ensured the effectiveness and acceptance of global, complex business and project management processes, resulting in measurable process improvements.

Managed the implementation of process improvement and change management initiatives on a global scale.

Conducted analysis of platforms, tools, and data sources to collect, analyze, interpret, and present information to end users and customers, consistently exceeding expectations.

Formulated and executed strategies to address business challenges, including thorough understanding of the problem, identification of relevant data, and presentation of actionable insights.

Coordinated resources in a matrixed organization to equip, enable, and empower individuals, optimizing performance and achieving departmental and team metrics.

Developed policies, methods, and procedures to support ongoing process improvement and change management efforts.

Leadership and Community Enhancements, Audits, Post-Mortem Reviews

Conducted audits and inspections to identify trends, knowledge gaps, and ensure compliance adoption.

Led post-mortem reviews to generate global recommendations, solutions, and delivery enhancements.

Developed and facilitated leadership development programs, fostering collaboration and establishing a consulting advisory board composed of regional leaders.

Established a consulting project management community, facilitating weekly peer proximity calls and driving solutions and improvements.

Productivity Initiatives

Traveled internationally to provide professional development opportunities, including workshops, mentoring, and training sessions.

Created a comprehensive global mentoring and coaching program to enhance peer performance and capabilities.

Developed and curated weekly mastermind encounters, podcasts, and blogs to foster knowledge sharing and collaboration.

Established program management methodologies, playbooks, and consulting initiatives to drive continuous improvement and enhance customer satisfaction.

Developed global collateral and artifacts to support corporate initiatives and delivery modifications.

Created solution scenarios to support IT, Digital, and Workforce Transformation solutions.

Implemented global communication initiatives.

Project & Program Management - EMC

Provided delivery, management, and oversight of large, complex projects including refresh, transformation, and data migration engagements via local/remote data centers, cloud, and hybrid solutions at EMC Consulting.

Examples of engagements delivered:

Multi-phased comprehensive infrastructure solution for a prominent medical university. Solutions included infrastructure transformation, strategy development, and messaging platform upgrade.

Infrastructure transformation upgrade and modernization program for a leading global advisory, brokering, and solutions company. Solutions included a messaging conversion program, file and print, SCCM, and mobile upgrade and refresh solution.

Network security management program for a pharmaceutical corporation that encompassed the design, construction, and migration activities of 8,500 users and workstations, and 1,400 servers from multiple Microsoft Windows 2003 domains to a centralized single domain. The project spanned numerous locations, including Japan, China, Europe, Canada, and the US.

Microsoft infrastructure project for a large pharmaceutical corporation to support the migration of 50,000 global users from their current Novell solution to a similar Microsoft solution.

Designing, building, and implementing Microsoft infrastructure for a large Midwest corporation to support the migration of all users from the current Novell solution to a similar Microsoft solution. The Novell solution to be replaced includes NDS, NDPS, GroupWise, GroupWise Messenger, Zen for Desktops, OES/Netware, Border Manager, and Zen for Servers.

Infrastructure upgrade, including Active Directory, centralized Exchange, and ISA solutions, for a state agency. Other technologies deployed included Microsoft LCS, SMS, MOM, and Blackberry.

Back-office and messaging upgrade program for a Top-Secret Federal Government agency.

Back-office and desktop deployments for a specialized hospital in the Washington D.C. Area.

Project Management – Abacus Technologies, Internosis, Fed Data Inc.

Provided delivery, management, and oversight of large, complex technical projects for Federal and Commercial Accounts in the Washington D.C. and Mid-Atlantic area.

Examples of engagements delivered:

Infrastructure upgrade and technical training for National Military organization. Included the technical back-office team, end users, and various stakeholders.

Multi-million-dollar engagement for a Department of Defense organization responsible for the adjudication of defense clearances. This engagement included multi-streams of projects, numerous internal and external (vendor) contractors, and multiple defense stakeholders. The matrix organization did not organize by project or application functionality; thus, we introduced project management principles into the org. Led the numerous projects and assigned resources for oversight and management. Tasks included scheduling, organizing, managing risk, and all other project management activities. The engagement resulted in better managed, organized, and delivered projects that exceeded customer expectations.

Large enterprise server upgrade/migration for military organization. The engagement included the roll-out of multiple teams, infrastructure upgrade, and numerous stakeholders across the USA. The results were significant as the organization met their technological goals and objectives.

Large messaging upgrade platform for a military organization.

Delivered new infrastructure messaging system for civilian agency.

CERTIFICATIONS, EDUCATION, INDUSTRY LEADERSHIP & AFFILIATIONS

Instructor, Networking & Technologies, George Washington University, Washington D.C.

Instructor, Leadership & Business Development, American University, Cairo

Global Consulting Advisory Board, Project Management Professional, Dell Technologies, 2017-2020

Certified Human Behavior Consultant, Personality Insights, Atlanta, Ga

Certified Trainer, Speaker, & Coach, John Maxwell Company, Atlanta, Ga

Certified Project Management Professional, Project Management Institute

Bachelor of Arts, Business Administration, Cal Southern University, St Johns, Antigua, WI

Associates degree, History & Polity, International Bible Institute & Seminary, Plymouth, Fl

Graduate, US Army, Iowa Military Academy, Congressional Appointment, Des Moines, Iowa

Top Secret Clearance, United States, SSBI, Inactive

PUBLICATIONS, LEARNING, AND SPEAKING ENGAGEMENTS

Publication: Consulting Mentoring & Coaching Handbook, Project & Program Management, 2019

Publication: Topical Reference Guide, Project & Program Management, 2018

Publication: Program Management Methodology, Methodology for Technology Program Managers

Publication: Transformed Living, Topical Reference Guide, 2017

Publication: Transformed Living, Mentoring Guide, 2017

Publication: Strategic Living, A Guide to Living Strategically, 2023

Instructor/Speaker, Networking & Microsoft Technologies, US Army War College, Carlisle, Pa

Instructor/Speaker, Leadership Development & Emotional Intelligence, National Bonds, Dubai, UAE

Publication: Counseling Without Credentials, A Guide for Non-Credentialled Counsellors

INSTRUCTOR – PROJECT & PROGRAM MANAGEMENT / LEADERSHIP

Amsterdam, Netherlands

Bengaluru (Bangalore), India

Frankfurt, Germany

London, England

Sao Paulo, Brazil

Riyadh, Saudi Arabia

Cairo, Egypt

Dubai, United Arab Emirates

Rome, Italy

Washington D.C.

CORE COMPETENCIES

Strategic Vision & Planning

Problem Solving Skills

Leadership Development

Conflict Management

Enterprise Scale Project Management

Organization & Multi-tasking Skills

Technology Delivery - Within Constraints

Teamwork & Motivational Skills

Resource Recruitment & Retention

Risk Mitigation Strategies

Waterfall, Agile, Scrum, Kanban Applications

Business Process Improvement

Microsoft Project, Outlook, Word, Power Point, Excel, Access, Visio, Smartsheet

Program Management

Innovation & Methodologies

Culture and Change Management

Microsoft Office, Project, Visio, and More

Change Management

Computer Science

Project Planning, Budgets, Coordination

Communication Skills

Management Information Systems – Key Words

Systems Engineer

Information Technology

Change Control

Program Management

Engineering

Accounts Payable

Product Management

Public Relations

Project Management

User Experience

Math

Presentation Skills

Problem Solving Skills

Software

Program Management

Communication Skills

Information Technology

Acquisitions

Documentation

Enterprise Resource Planning

Scrum Master

Relationship Management

Software Development

Designing

Reporting

Project Coordination

Program Management

Scrum

User Experience

Agile

Relationship Building

Interpersonal Skills

Collaboration

C-Level Sales

User Acceptance Testing

Estimating

Budgets

Customer Relations

Software Engineering

Customer Success

Agile

Business Analysis

Customer Relationship Management

Microsoft Visio

Microsoft SharePoint

Microsoft Office 365

Infrastructure Management

Telecom

Backup

Amazon Web Services

Risk Management

Specifications

Negotiation

Written Communication

Application Lifecycle Management

Incident Management

Project Planning

Troubleshooting

Staff Supervision

Operating Systems

Relationship Management

Waterfall

Mitigation

SDLC

Teamwork

Project Execution

Portfolio Management

Financial Management

Budgeting

Team Management

Cross-Functional Team Management

Program Management

Information Management

Database Management

Technical Support

Service Delivery

System Design

Design Development

Analytical Skills

Team Building

Operations Management

Research Skills

Organizational Development

Telephone Skills

Verbal Communication

Customer Service

Product Development

Statistics

Architectural Design

Design Engineering

Mechanical Engineering

Information Security

Requirements Gathering

Smartsheet

Microsoft Project

Information Technology Management

Decision Making

Flexibility

Client Management

Business Operations

ITIL

Onboarding

Forecasting

Resolution

IT Support

Process Improvement

Quality Control

Interviewing

Quality Assurance

Program Management

Logistic

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