Customer Service Staff Pharmacist

Susan Thomas

Marietta, GA 770-***-**** **************@*****.***

Staff Pharmacist with 17+ years of experience delivering exceptional pharmaceutical care and services. Proficient in dispensing medications in sterile and non-sterile environments, conducting thorough patient consultations, and ensuring accuracy in prescription fulfillment. Skilled in maintaining compliance with pharmacy laws and regulations and tracking inventories for accurate counts of controlled substances. Successful in collaborating with healthcare professionals to provide comprehensive patient care and medication management. Committed to upholding the highest standards of patient safety, customer service, and pharmacy operations.

Core Competencies

● Drug Utilization Review ● Customer Service

● Inventory Control ● Patient Counseling

● Staff Training ● Regulatory Compliance

● Immunizations ● Dosing & Compounding

● Prescription Fulfillment ● Patient Safety

PROFESSIONAL EXPERIENCE

Staff Pharmacist I April 2010-March 2023, March 2024-present

● Fulfill prescriptions at long-term care pharmacy utilizing QS1, Docutrack, Keane, and Collain EMAR software to track and update patient orders

● Provide comprehensive medication counseling to other healthcare professionals (doctors, nurses, administrators), including dosage instructions, potential side effects, and potential drug interactions

● Prepare IV medications in sterile environments, provided pharmacokinetic dosing services, and maintained controlled substance inventories per industry regulations

● Create training materials and served as Lead Internal Trainer/Preceptor for technicians, pharmacists, and pharmacy students/Interns

● Collaborate with healthcare professionals, including physicians and nurses, to optimize patient care and ensure accurate medication management through frequent utilization reviews Manager of Pharmacy Services March 2023 to March 2024

● Grew a team of 17 pharmacy staff in daily operations by monitoring job performance, customer service, and inventory for quality assurance

● Developed weekly staff schedules based on forecasted business needs and payroll budgets

● Completed staff hiring/training to build a high performing team

● Administered internal and external audits to ensure adherence to industry and company standards

● Reviewed/updated departmental policies or procedures to streamline workflows and increase accuracy of operations Staff Pharmacist August 2008 to April 2010

● Processed and dispensed 300+ daily prescriptions with high attention to detail for proper dosing and possible drug interactions for patient safety

● Delivered exceptional customer service by providing patient counseling on prescription and OTC medications, preventive healthcare, and prescription payment programs

● Administered vaccinations, maintained accurate inventory counts, and followed regulatory compliance for controlled substances

Eldercare Pharmacy / Acworth, GA

Kroger Pharmacy Powder Springs, GA

ADDITIONAL EXPERIENCE

Staff Pharmacist, Rite Aid Pharmacy Marietta, GA Temporary Assistant Professor, Southern Polytechnic State University Marietta, GA Science Teacher, Lassiter High School Marietta, GA Temporary Assistant Professor, University of Tennessee Chattanooga, TN TECHNICAL PROFICIENCIES

TCGRx (Parata), Keane, EMAR, Collain, QS1/Primecare, Docutrack, DOSIS, Easyfill PRN, PDX, Omnicell, Microsoft Word, Microsoft Excel

EDUCATION & CREDENTIALS

Doctor of Pharmacy (PharmD), Mercer University College of Pharmacy and Health Sciences PhD in Chemistry, Georgia Institute of Technology

Bachelor of Science in Education, University of Georgia Georgia Pharmacist License RPH023685, Georgia Board of Pharmacy 797 (Aseptic Technique / Sterile Compounding) Certification, Eldercare Pharmacy 795 (Non-Sterile Compounding) Certification, Eldercare Pharmacy Basic Life Support Certification, American Red Cross (Expires November 2024) Pharmacy-Based Immunization Certification, American Pharmacists Association PROFESSIONAL AFFILIATIONS

Georgia Pharmacy Association (GPhA) 2010 to Present American Pharmacists Association (APhA) 2010 to Present COMMUNITY SERVICE

Volunteer, Cobb/Douglas County Medical Reserve Corp 2021 to Present Volunteer, Cobb County Animal Shelter 2021 to Present

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