Operations Manager Patient Care

TRACY

GRAHAM-

PENNINGTON

T

G WICHITA, KS *****,

316-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

• Resource coordination • Employee training • Schedule oversight

• Customer retention • Business management

EXPERIENCE

Operations Manager October 2019 - Current

Genesis Health Club Wichita, KS

• Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.

• Coordinated operations successfully to uphold reputation for professionalism and results.

• Organized resources, supplies and teams to meet operational demand and core metrics.

• Established clear expectations and objectives for team members and helped each achieve goals.

• Organized regular inventory counts to keep records accurate and identify supply needs or loss points.

• Prepared team schedules with focus on maintaining optimal employee coverage for business needs.

• Maintained financial and administrative controls, accurately tracking funds and keeping records current. Certified Nursing Assistant February 2012 - December 2015 Oxford Grand WICHITA, KS

• Improved patient quality of life by assisting with daily living activities.

• Protected patients by monitoring conditions and promptly reporting problems to RNs.

• Kept patients clean, dry, and properly cared for under direction of registered nurses.

• Handled non-medical patient care activities and provided laundry and meal assistance.

• Documented care actions, vitals and orders in company software.

• Built friendly rapport with patients and delivered personalized care.

• Promoted independence while assisting with personal hygiene needs.

• Worked alongside registered nursing staff and followed care plans.

• Recorded patient heart rate, pulse and blood pressure.

• Transferred patients between beds, wheelchairs and other locations.

• Resolved patient issues by quickly responding to calls and emergencies.

• Measured vital signs and updated chart with current information.

• Served meals and assisted with self-feeding or directly fed individuals. EDUCATION

Certification - CNA May 2009

Allied Health, Wichita, KS

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