Customer Service Inside Sales

Threcious Moore

678-***-**** ***************@*****.***

SALES

SUMMARY

15+ years of proven, successful sales experience and training…Top producer with consistent prizes, bonuses, and recognition…Seasoned interpersonal, listening and communication/sales skills… Bottom-line oriented…Goal driven, reliable/dedicated, problem solver…Excellent customer service...

EXPERIENCE

Inside Sales, Capital Services, Marietta, GA 2012 – Present

Telemarketing, selling magazine products to computer-generated leads…Contacting 300-400 people daily, hearing/assessing their interests, hobbies, extra activities, probing for their wants/needs… Responding to customer questions, requests and recommending best product packages, ensuring satisfaction…Complying with company work schedules, rules and procedures…Meeting and usually exceeding corporate sales goals…

Daily/weekly bonuses received consistently

Prize-winner every annual holiday

Receptionist, Visions, Marietta, GA 2009 – 2012

Selling/marketing beauty salon services, generating new customers…Meeting/greeting clients, responding to needs, requests; providing excellent service…Answering multi-phone lines in high-volume salon, referring calls…Setting appointments…Controlling inventory, processing orders using Excel…

Account Executive, Kendall Electrical Service, Marietta, GA 2005 – 2009

Selling/direct marketing wiring and electrical services/installations to small or large industrial accounts up to $5million, including numerous Fortune 500 companies…Maintaining and developing rapport with present and new customers…Obtaining/applying product knowledge…Answering phones, listening to/determining client needs, solving problems, recommending appropriate services, ensuring satisfaction…Utilizing MS PowerPoint, Excel, Access; designing marketing tools to promote/increase business…

Helped company triple in size over 4 years

Salvaged up to 40% of accounts

Recognized as ‘Top Employee’

Awarded regular monthly and holiday bonuses for exceptional work

Appointment Setter, Remodel America, Kennesaw, GA 1999 – 2005

At call center, telemarketing, selling exterior residential home improvements including double-pane windows, siding and gutters…Meeting/exceeding goal of contacting 300 customers per shift…Setting appointments…Soliciting/recruiting customers in outdoor promotions…Familiarizing with MS Word…

EDUCATION

BS in Commerce – Niagara University, Niagara Falls, NY – Courses: (International) Marketing, Management, (Corporate) Finance, Economics, Statistics, Accounting, Personnel Administration, Business Ethics, Business Calculus

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