Customer Service Services

Mohammed Iqbal Hussain.

Date of birth: ** Mar ***1 Nationality: Bangladeshi Gender: Male Phone number:

+974-******** (Mobile) Email address: ***************@*****.*** Facebook: https://www.facebook.com/rashel.iqbal1 Instagram:

https://www.instagram.com/rashelmahmmud09?igsh=bDUzN2ptcTdpc2tk LinkedIn: https://www.linkedin.com/in/mohammad-iqbal-hussain-1563a3213 WhatsApp Messenger: +974-********

Address: Street, 840 Area, 16, 14781, Doha, Qatar (Home) 1• Quick learner.

2• Enthusiastic.

2016 – 2021 C.R.No 37121-11 al khamis, Manama,, Bahrain WAITER & CASHIER. AL ZAWRA KITCHEN & RESTAURANT.

• Provide excellent customer services.

• Always strive towards best customer satisfaction.

• Greet customers and present menus.

• Make suggestions based on their preferences.

• Take and serve food/drinks orders.

• Up-sell when appropriate.

• Arrange table settings

MAR 2021 – NOV 2021 C.R.No 82912 Darkulaib, Manama,, Bahrain DRIVER & CASHIER. MARSEILLIA RESTAURANT.

• Safely operate and maintain company vehicles in compliance with local and international traffic regulations.

• Transport goods, equipment, and personnel to and from specified locations in a timely and efficient manner.

• Perform vehicle inspections and basic maintenance, reporting any issues promptly.

• Plan and follow the most efficient routes for each trip to ensure on-time delivery.

• Load and unload goods or equipment as needed, ensuring their safe handling and secure storage.

• Provide a high level of customer service and professionalism when interacting with clients and colleagues. NOV 2021 – AUG 2022 C.R.No, Shop, 115p Building,103 Road, 77 Janabiya,77 Manama, Bahrain CASHIER & WAITER. ANTAR SHAWARMA & RESTAURANT.

• Manage transactions with customers using cash registers

• Scan goods and ensure pricing is accurate

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets

• Redeem stamps and coupons

• Cross-sell products and introduce new ones

• Resolve customer complaints, guide them and provide relevant information

• Greet customers when entering or leaving the store

• Maintain clean and tidy checkout areas

• Track transactions on balance sheets and report any discrepancies

• Bag, box or gift-wrap packages

• Handle merchandise returns and exchanges

ABOUT ME

WORK EXPERIENCE

1 / 3

Driving Licence: A2

25 SEP 2022 – 25 SEP 2023 C.R.No 134669 Al khor, Doha, Qatar RESTAURANT SUPERVISOR. DELICIOUS FRIES RESTAURANT.

• scheduling restaurant staff and delegating tasks

• hiring, training, and managing restaurant staff,

• supervising the preparation, display, and delivery of food and drinks

• ensuring prompt and friendly customer service

• maintaining quality and service standards

• ensuring all staff are knowledgeable about menu offerings and individual ingredients

• educating staff about potential food allergies and how to make customers aware of these ingredients

• maintaining good relationships with suppliers

• meeting quarterly budgets and quotas

• reducing operational costs

• increasing productivity

• ensuring all staff follow strict personal safety, food safety and food storage guidelines

• supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards

• managing inventory

• interacting with restaurant guests to gauge satisfaction and improve customer service

• responding to customer feedback and resolving conflicts effectively

• operating the point-of-sale system, processing payments, and issuing gift cards

• arranging group events and ensuring the restaurant and staff meet service and food expectations

• authorizing refunds or other equivalent options

• assisting in the development of menu offerings and changes based on costs and customer preferences

• creating innovative promotions and designing marketing materials

• chairing weekly staff meetings to motivate staff and ensure they are all meeting restaurant standards and expectations

• handling staff payroll, vacation requests, and other administrative duties related to restaurant operations 1 OCT 2023 – CURRENT Doha, Qatar

DRIVER. SELECT WAY LIMOUSINE W.L.L

Address C.R.No 111837 P.O.Box 14781, Doha, Qatar

2005 – 2009 Chittagong/Sandwip, Bangladesh

CLASS 10 purba-sandwip-shah-alamia-islamia-dakhil-madrasah. Mother tongue(s): BANGLA

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH C1 C1 C1 C1 C1

ARABIC C1 C1 C1

HINDI C1 C1 C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Microsoft Office Google Drive Microsoft Powerpoint Microsoft Word Social media management (Facebook, Twitter, LinkedIn, YouTube, Instagram)

EDUCATION AND TRAINING

LANGUAGE SKILLS

DIGITAL SKILLS

ADDITIONAL INFORMATION

DRIVING LICENCE

2 / 3

Driving Licence: B

Communication skills

• Excellent written and verbal communication skills.

• Confident, articulate, and professional speaking abilities (and experience)

• Empathic listener and persuasive speaker.

• Writing creative or factual.

• Speaking in public, to groups, or via electronic media.

• Excellent presentation and negotiation skills.

25 SEP 2022 – 25 SEP 2023

Mohammad Rahim Ullah.

Managing Director.

Delicious Fries Restaurant.

C.R.No134669

Al khor, Doha,Qatar.

+974-********

What's app: +974-********

Email: ************************@*****.***

"I certify that the information provided in this resume is true and accurate to the best of my knowledge." "I hereby declare that the details furnished above are true and correct." "The information presented in this resume accurately reflects my qualifications and experience."

Street, 840 area, 16 P.O.Box, 14781 Doha,Qatar., 28 Mar 2024 COMMUNICATION AND INTERPERSONAL SKILLS

REFERENCE

3 / 3

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