Information Technology Security Guard

JOSHUA LOERA

San Francisco, CA *******@*****.*** www.linkedin.com/in/joshua-loera

OBJECTIVE:

Highly motivated Information Technology (IT), Team Management, and Software Development professional. Seeking an opportunity where my skills and experience enable company success by responsively addressing the needs of stakeholders and equipping them with up-to-date workstations.

WORK EXPERIENCE:

Event Security Guard Jan 2023-Present

CSC, San Leandro, CA

● Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure

● Coordinated with other security personnel to ensure the safe and efficient operation of the event

● Prepared and studied the guest list and monitored entry to the event grounds, checking attendees' identification

IT Analyst Feb 2023-Present

MEDA, San Francisco, CA

● Set up and support 10 workstations daily, equipping each with computers and necessary peripheral devices (e.g. routers, printers, optimized network servers, etc.)

● Perform troubleshooting to diagnose and resolve problems with MAC/Windows such as repairing or replacing parts, and debugging systems

● Develop and maintain local networks in ways that optimize performance Desktop Support Technician Mar 2022- Sep2022

Mphasis, San Francisco Bay Area, CA

● Conducted 5-10 tickets a day using ServiceNow to satisfy customers

● Promptly monitored servers, LAN/WAN, and Wi-Fi to ensure complete coverage monthly

● Established an Active Directory software for external and internal remote stakeholders

Field End Technician Nov 2021 – Apr2022

ITCB, San Francisco Bay Area, CA

● Installed and updated Servers on Mac computers and Samsung Tablets in 10 various offices

● Identified problems and bugs in the system that users may encounter; help developers to resolve these issues

● Identified and configured the network on rack Servers and switches efficiently Shift Supervisor Guard Aug 2017 – Aug 2022

Allied Universal, San Francisco, CA

● Responsible for supervising a team of 6 security guards while implementing company objectives and agendas

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● Demonstrated exceptional service and professionalism to ensure customer comfort and satisfaction

● Managed safety, organization, and tidiness of significant arenas and events hosting 1,000+ audience members

EDUCATION/CERTIFICATIONS:

Information Technology {COMPTia networking & Security} Mycomputercareer, Toledo, OH 2021-2022

Business/Trade/Commerce City College of San Francisco, CA 2015-2021 High School Diploma Abraham Lincoln High School, San Francisco, CA 2011 – 2015 CPR Certification EMS Safety Services 2020

SKILLS:

Hardware: Mac OS, Windows 10, Crestron, Extron

Languages: English, Spanish, Portuguese

Programming: JavaScript, Python

Applications: Microsoft 365, Jira, ServiceNow, Slack, G-Suite 2

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