Customer Service Call Center
Resume:
TONYA
HILTON
*************@*****.***
Kingsport, TN 37663
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I think I would be an excellent fit for your job because i have a tremendous amount of customer service experience as well as telemarketing experience. I am very good at working with the customer and talking them thru either tasks or problems. I enjoy doing this type of work which plays a huge part on job performance. I am great at multi-tasking and i am able to stay calm and focused on the job in calls with angry or unhappy callers. I follow directions and I am a fast learner. Ready and willing to start immediately! Thank you for your consideration.
PROFESSIONAL SUMMARY
Just in Time Home Services - caregiver
08/2011 - 02/2019
ACT Advanced Call Center - Customer Service Representative 03/2008 - 09/2010
ZOOMERZ ROGERS PETROLEUM - Night shift manager/store clerk 01/2000 - 09/2003
Overbrook Market - Night shift manager/store clerk 08/1998 - 01/2000
WORK HISTORY
• Responsible for complete care of elderly and disabled patients Duties included feeding, bathing, medication, changing, and most important, companionship
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This job immensely helped to develop compassion and connective skills with public, patients, and customers.
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• Worked as an inbound call rep for Bank of America Helped customers navigate through account services and online applications
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Responsible for calming disgruntled and sometimes very angry customers
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While employed here, I was applauded many times for my ability to connect with callers and calm them down while staying calm and focused at the same time
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• This job was great experience for this type of position. Working at Zoomers I was responsible for overseeing 2nd shift employee tasks and negating duties
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• Also sales reports as well as running register and overseeing store
• This job was great experience for working with the public I was quick to advance and grow in my placement for being able to work well with people, both customers and other.
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At Overbrook, I was responsible for running registers and other employees running registers on my shift
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• I ran nightshift reports, broke down and counted drawers, as well as SKILLS
• Dependable and Responsible
• Multitasking and Organization
• Inbound Call Management
Calm and Professional Under
Pressure
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• Conflict Resolution
• Product and service solutions
• Customer Relations
• Account Management
• Remote Office Availability
• Complaint resolution
• Good Telephone Etiquette
• Analytical Thinking
• Data Management
• Excellent Communication
• Flexible and Adaptable
Sullivan South High School
Kingsport, TN • 06/1998
Vocational: Nursing
EDUCATION
Fingerhut Call Center - Customer Service Rep./Call Service 08/1995 - 07/1998
set up for the next shift
I was also in charge of our check cashing service and dealing with large amounts of money while doing other tasks as well
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This was another job that was working with the public and where I learned a lot of my 'people skills'
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I very much enjoy working with the public and customers, so it helps me to excel at this type of work.
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This job involved taking inbound calls from customers calling to place an order from a Fingerhut catalog
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My job was to guide customers through the process of setting up an account and placing their order
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• I also tried to sell 'add ons' that complemented their original order Dealing with some angry callers and being able to stay calm and help to resolve issues
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This was the first customer service work I experienced as well as my first call center experience
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• Immediately, I took to this type of work and excelled at my duties I was first hired in only for seasonal help and was soon after hired in as a permanent employee
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This job was excellent experience for working with people, taking calls, and problem solving.
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