Customer Service Office Assistant

Annecia Brown

Atlanta, GA *****

470-***-**** ⃒ ************@*****.***

EDUCATION

Alabama State University Montgomery, AL

Percy J. Vaughn Jr., College of Business of Administration Graduation Date: May 2023

Bachelor Of Science in Marketing

•GPA: 3.60/4.0

•Honors: TJX/YBI Scholarship Recipient, Citi Trends Scholarship Recipient, Dean’s List, The Tull Charitable Foundation Scholarship

WORK EXPERIENCE

June 2022- Present Duluth, GA

TTEC

Banking Customer Service Representative

•Maintain and prepare complete accuracy of client’s products and services. Be tenacious in tracking, documenting, and retrieving information disputes.

•Resolve overdue bills, collect payments from the party responsible for the debt. Be comfortable with fraud prevention, collections and transaction disputes.

•Listen attentively to customer needs and concerns; demonstrate empathy while ensuring to deliver maximizing service to our customer meets.

February 2019- May 2022 Montgomery, AL

Alabama State University

Office Assistant

•Maintained learning the financial stability of preparing and keeping tabs on different accounts, reports, and transactions.

•Monitored financial records for accuracy and organized student files to maintain their financial records.

•Helped to ensure that business generated accurate financial reports and data, while also helping to manage my tasks and promotion role as Office Assistant.

May 2018- August 2021 Montgomery, AL

Bank of Hope

Bank Teller

•Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.

•Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.

•Assisted clients with various questions and concerns related to their accounts and bank products.

•Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.

January 2016- January 2017 Atlanta, GA

Victoria Secret

Retail Associate

•Maintained integrity of the store by ensuring the store was adequately stocked with merchandise and organizing displays around the store.

•Utilized photography skills to take pictures of our merchandise and helped increase the store’s social media presence, which increased store traffic.

•Became a merchandise expert to deliver excellent customer service to ensure customer satisfaction and retention.

LEADERSHIP EXPERIENCE

August 2019- August 2022

Business Club @ASU Montgomery, AL

Teacher’s Assistant

•Interacted with 400+ professionals that engage in co-curricular programs each year while building relationships that will last throughout your college journey and beyond.

•Serviced projects while making a connection with a team that made a real-life impact.

•Gained real-world perspectives as you see business at first hand, while connecting with hundreds of business-interested students on campus.

ADDITIONAL SKILLS AND INTEREST

•Interpersonal skills, Strategic Planning, Verbal, and Oral Communication.

•Microsoft Office (Excel, PowerPoint, Outlook, Word, Scheduling)

•Data Collections, Finance, Service-Technical Knowledge, Customer Service, Banking Customer Service.

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