Customer Relations Quality Control

RUSS RICHARDS

**** ******* *** #****, *******, WA 98201 360-***-****

**************@*******.*** · @mrbluesky2

OBJECTIVE: To obtain a position in the housing industry, homeland security, cybersecurity or high tech fields or related field using my expertise in recovering over $1 million in disputed charges.

EXPERIENCE

2007 – PRESENT

ADMINISTRATOR, richards enterprises housecleaning service

A/P, A/R, Payroll. Client correspondence. Assisted owner with house cleaning

1998 – 2007

CUSTOMER RELATIONS MANAGER, winsome trading, inc.

Handled all aspects of the office. Worked with clients, other departments, collection agents and lawyers to obtain reversals of charges. Ensured compliance with customers’ requirements. Invoices and Credit Memos. Successfully recovered over $1 million.

1997-1998

ORDER PULLER, PACIFIC RIM IMPORTS

Handled fulfillment in the warehouse. Cycle counts. Inventory.

1996-1997

GENERAL WAREHOUSING, BENSUSSEN DEUTSCH AND ASSOCIATES

Handled all aspects of the warehouse. Picking, packing, shipping, receiving, quality control and assembly. Inventory and cycle counts.

1994-1996

INSTRUCTOR/ADVOCATE, COMMUNITY HOME HEALTH CARE

Direct care of developmentally disabled clients.

1992-1994

HOUSING DEVELOPER, HARRIET COHN MENTAL HEALTH CENTER

Developed housing choices for chronically mentally ill patients.

EDUCATION

JANUARY 2022

MASTER OF SCIENCE, COLORADO TECHNICAL UNIVERSITY

STUDYING INFORMATION SYSTEMS SECURITY. FINAL GPA IS 3.9.

JUNE 2019

MASTER OF SCIENCE, colorado technical university

Homeland Security with a Concentration in Cybersecurity. Final GPA was 3.9.

JULY 1992

BACHELOR OF ARTS, point loma nazarene college

Studied Psychology with a Professional Track. Final GPA was 3.0.

SKILLS

Top 10% in my class of written and verbal communication skills

Precise attention to detail

Effective coordinator with other departments and agencies

Proven track record of recovering money

Supervised several employees within the department

ACTIVITIES

Understanding of the Portuguese and German languages. Amateur Radio Operator: K4OGM. Electronic Communications expert. Strong computer/MS Office skills. 45 + WPM typing. Beta Gamma Chi Fraternity (California Alpha chapter): served as Vice President, Secretary, Treasurer and Publicist. Strong theatrical background (minor in college).

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