Customer Service Los Angeles

DARLENE MARTINEZ

323-***-**** ********@******.*** East Los Angeles, CA 90022

Summary

Motivated Banker seeking a challenging new role with a growing team. Dedicated to building and strengthening successful customer relationships and serving the community.

Skills

Teamwork

Promoting products

Ability to work under pressure

Self-Motivated

Communication

Fluent in Spanish

Quick learner

Experience

Customer Service Representative, Bank of America, January 2022-Current East Los Angeles, CA

• Exceeds sales goals by promoting bank products and services in customer interactions.

• Advise customers on bank products, services and current promotions.

• Refer lending products to business partners including consumer and business loans

• Refer to business partners for Clover and ADP.

• Complete daily cash balancing, including ATM and vault.

• Minimize bank losses by making accurate transactions and following bank policy.

• Serve large number of customers at high volume branch while remaining composed and professional in stressful situations.

• Provide excellent customer service by welcoming customers and deepening relationships with new and existing customers.

Service Banker, Bank of the West, September 2017-October 2021 South Gate, CA

• Exceeds sales goals by promoting bank products and services in customer interactions.

• Advise customers on bank products, services and current promotions.

• Serving as branch Credit Card Champion and highest credit card referrer in the region.

• Open new accounts including checking, savings, and credit cards.

• Refer lending products to business partners including consumer and business loans

• Refer to business partners for Elavon and ADP

• Complete fraud claims and disputes.

• Complete daily cash balancing, including ATM and vault.

• Minimize bank losses by making accurate transactions and following bank policy.

• Serve large number of customers at high volume branch while remaining composed and professional in stressful situations.

• Provide excellent customer service by welcoming customers and deepening relationships with new and existing customers.

Food Service Worker/Cashier, Walt Disney Company, May 2015-March 2017 Anaheim, CA

• Responsible for maintaining a clean environment for cast members and guests

• Accepted and relayed food orders to the kitchen

• Operated POS terminals to input orders, split bills and calculate totals.

• Prepared guests' food orders

• Served and replenished food

• Interacted with guests

• Provided highest quality of service to guests at all times Sales Associate, The Children's Place, October 2017-February 2018 Monterey Park, CA

• Greeted customers

• Maintained floor fully stocked with merchandise

• Assisted customers with questions or needs

• Promoted credit cards/rewards

Teller, Wells Fargo. April 2006-June 2008 Montebello, CA

• Cashed checks

• Accepted and processed deposits

• Opened new accounts

• Assisted customers with account inquiries and updates.

• Added money to the ATM machines

• Performed dual assistance with vault operations

• Provided excellent customer service

Education and Training

High School Diploma

General, Family Life Christian Academy, Whittier CA June 1998 Awards and Accomplishments

Bank of the West Top 10 referrer for all banking products in the SoCal Division and Circle of Excellence Winner in 2019

Bank of the West highest credit card referrer in the South Bay Region 2020 and 2021.

Contact this candidate