Office Manager Service Representative
Resume:
Erin Davis
Texarkana, AR. 71854
**********@*****.***
Seeking an outstanding office position or management profession within an office setting or environment that utilizes my exceptional problem solving and motivation skills to complete any task given. Skills
Aggressive in skill development, resulting in expanded knowledge and administrative roles with such experience, as well as being goal-oriented. I'm highly organized and self motivated to handle high call volumes in a fast paced environment. I am able to negotiate and problem solve quickly and accurately.
Experience
Feb 2021 - June 2024
Strength for Today Counseling and Consulting - Office Manager
● Managed communication between clients, insurance providers for future appointments or billing and demographic details via telephone and email.
● Verified insurance for upcoming appointments, along with informing clients of any payments that may be due at the time of service.
● Processed any incoming payments and posted to the appropriate accounts.
● Verified client charts prior to upcoming appointment.
● Scanned and transferred all paper charts to new electronic EMR. Feb 2015 - June 2021
Vertical Alliance Group - Senior Client Service Representative
● Managed and serviced over 150 client accounts.
● Customized each account as directed by my contact’s HR or DOT department.
● Updated each account's portal as needed.
● Ran reports for complete and incomplete training on a weekly basis or as requested.
● Very experienced in Excel, managed payments that were due at the time of contract renewal.
● Took any calls at high call volumes that would need assistance or portal troubleshooting. Sept 2012 - Feb 2015
Surgery Center of Northeast Texas - Office Assistant/Schedule Coordinator
● Politely welcomed patients and family members to the center upon arrival.
● Created front desk checklist and followed office protocols. 2
● Registered all patients prior to surgery ensuring payments, paperwork, and documents were entered correctly and in chart.
● Verified patient financial eligibility along with making financial arrangements on each account.
● Maintained a neat and clean reception area at all times as well as informing or updating patients' families.
Education
2004 Diploma - Arkansas High School
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