Security Officer Customer Service
Resume:
Edward Gray
Evansville, IN *****
*********@*****.***
Work Experience
Security Officer
TSA/DHS - New York, NY
February 2005 to December 2019
I was educated to work and act in various roles in Protection of Human Life and property while dealing with various Agencies in our mission to maintain and preserve life, values, and rigorous duties in a Secure mandated duty.
Security Officer
TSA/DHS - Jamaica, NY
February 2005 to November 2019
Security
Computers
Deal with passengers and property
Train incoming and existing Officers.
Train on occasion Canine Officers animals.
Observe and question staff and others on government credentials. Run covert drills on staff to train and improve skills. Work with various Government Agencies for mission objectives. Operate,Maintain, and record Equipment maintenance as per standards. Run crews in daily operational routines.
Report to management on overall procedures.
Report and work with various Officials, and Government Agencies on various confidence levels.
• Followed all security and safety regulations
• Monitored security surveillance equipment
• Excellent attention to detail during emergency situations Security Officer
TSA/DHS - Jamaica, NY
February 2005 to November 2019
Protect people and commerce
Educated to work and collaborate with various Government agencies Maintain and operate as per standards and work in other roles as needed. Education
Master's in Education
SUNY Stony Brook - Stony Brook, NY
September 1988 to September 1996
Master's in Education
High school diploma or GED
Skills
• Customer Service
• Organizational Skills (5 years)
• Security
• Cash Handling
• Leadership Experience
• English
• Sales Management
• Data Entry
• Merchandising
• Basic Math
• Sales Experience
• Box Truck
• Delivery Driver Experience
• Management
• Loss Prevention
• Pallet Jack (10+ years)
• Surveillance
• Time Management
• Curriculum Development (5 years)
• Supervising Experience
• Curriculum Development
• Inventory Control
• Store Management Experience (10+ years)
• Teaching
• Warehouse Experience
• Driving
• Mentoring
• Presentation Skills
• Conflict Management
• Pricing
• Typing
• Writing Skills
• Tutoring
• Public Speaking (10+ years)
• Program Development
• Identity & access management
• Documentation review
• Windows
• Leadership (7 years)
• Help desk
• I learn quickly
• Customer service
• Cash handling
• Pricing
• Presentation skills
• Tutoring
• Cash register
• Security
• Supervising experience
• Driving
• Conflict management
• Sales
• Help desk
• Mentoring
• Merchandising
• Construction
• Leadership
• Classroom management
• Teaching
• Curriculum development
Certifications and Licenses
Driver's License
September 1980 to February 2024
Driver
Assessments
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Trained to manage operations and people
Former school Teacher
Former Stockroom Manager of two stores.
Managed and maintained small Dairy Store
Driver's license. . No tickets... have driven a box truck before.
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