Customer Service Children's Hospital
Resume:
AMY COX FREEMAN
Alabaster, AL *****
*********@*****.***
Dedicated professional with demonstrated skills in pharmacy, customer service, and time management. Experienced in working in challenging pharmacy work environments to provide customer service resolution.
Authorized to work in the US for any employer
Work Experience
Pharmacist
Specialty Pharmacy Services - Montgomery, AL
September 2016 to Present
• PIC of pharmacy
• Perform daily management of pharmacy, supervising aspect of operation as well as inventory
• Provide medication for 1 hospital and 2 long term care facilities, and 1 independent living facility
• Coordinate bag cycle change with home office and 2 facilities
• Detailed knowledge of QS1 system
• Detailed knowledge of Eldermark, ALIS, and QuickMar
• Provided paper Mar for a children's hospital
• Responsible for investigating and resolving third party payment disputes or audits
• Counsel patients on prescriptions or OTC medications
• Manage and directing a pharmacy team to achieve our goals and provide exceptional customer service to our patients and facilities
• Responsible for the maintenance of our delivery vehicle
• Develop personal and clear articulations with patients, nurses, and doctors
• Work closely with Administrator of facility as well as the nurse to identify any drug related or Emar issues
• Entirely responsible for the EMAR for the ALF facility
• Manage workload while multi-tasking
• Detailed knowledge of immunizations and administration
• Work on increasing script count by developing personal relationships with patients and staff Pharmacist
Kmart - Trussville, AL
August 2015 to September 2016
• Perform daily management of the pharmacy, supervising aspects of operation as well as inventory management.
• Responsible for investigation and resolving third-party payment disputes.
• Patient counseling regarding prescriptions and OTC medications
• Managing and directing a pharmacy team to achieve our goals in a professional manner
• Develops personal and clear articulations with patients, nurses and physicians in order to identify and address drug-related issues
• Manage pharmacy details effectively to coordinate workload while multi-tasking
• Detailed knowledge of immunizations and administration
• Help increase script count while building relationship with customers Pharmacist
CVS Pharmacy - Birmingham, AL
June 2009 to December 2014
Perform daily management of pharmacy, supervising aspects of operation as well as inventory management
• Responsible for investigating and resolving third party payment disputes
• Patient counseling regarding prescriptions and OTC medications
• Managing and directing a pharmacy team to achieve our goals in a professional manner
• Develops personal and clear articulations with patients, nurses and physicians in order to identify and address drug-related issues
• Manage pharmacy details effectively to coordinate workload while multi-tasking
• Detailed knowledge of immunizations and administration
• Adapting to new environments while floating and managing a newly introduced pharmacy team Pharmacist
Walgreens Pharmacy - Helena, AL
February 2009 to June 2009
• Perform daily management of pharmacy, supervising aspects of operation as well as inventory management
• Responsible for investigating and resolving third party payment disputes
• Patient counseling regarding prescriptions and OTC medications
• Managing and directing a pharmacy team to achieve our goals in a professional manner
• Develops personal and clear articulations with patients, nurses and physicians in order to identify and address drug-related issues
• Manage pharmacy details effectively to coordinate workload while multi-tasking
• Detailed knowledge of immunizations and administration
• Adapting to new environments while floating and managing a newly introduced pharmacy team Pharmacist
Winn Dixie Pharmacy - Alabaster, AL
September 1998 to August 2008
• Responsible for managing a staff of fifteen people
• In charge of ordering, staffing and scheduling
• PIC at the Alabaster location multiple times
Pharmacist
Custom Pharmacy Solutions - Calera, AL
January 2007 to July 2008
January 2007- July 2008
• Held part time compounding pharmacist position
• Developed professional relationships with a fifteen person staff
• Interacted with physicians and insurance companies to get approval for compounded medications for patients
• Counseled patients on their medications
• Oversaw the compounding and filling of prescriptions Pharmacist
Pharmacy South - Calera, AL
December 2002 to December 2004
• Held PIC position at compounding pharmacy
• Worked position in conjunction with my Winn Dixie position
• Responsible for ordering pharmacy supplies and medications
• Managed staff compounding
• Trained to compound nebulizer solutions
• Integrated a new system for logging and recording scripts and implemented a new computer system Pharmacy technician
Rite Aid Pharmacy-Alabaster Location - Alabaster, AL August 1995 to September 1998
• Pharmacy Technician for 6 years
• Initial pharmacist position after graduating from Samford University
• Developed and mastered fundamental knowledge of holding a pharmacist position
• Strong work ethic and values
• Completed internship at this location while in pharmacy school Education
Bachelor of Science in Pharmacy
Samford University - Birmingham, AL
1992 to 1995
University of Montevallo
1989 to 1992
Skills
• Compounding Medications
• Pharmacy Technician Experience
Certifications and Licenses
Licensed Pharmacist
Additional Information
QUALIFICATIONS AND CERTIFICATIONS
• Parental IV Certified
• Certified immunizer with extensive experience in administration
• Over 20 years of pharmacy experience
• Knowledge of MTM platforms and incorporation into pharmacy practice
• Dedicated to maintaining the highest level of customer service at all times
• Compounding experience specializing in nebulizers and creams
• Experienced at managing a pharmacy team and inventory
• Excellent verbal and written communication skills
• Have experienced all levels in pharmacy such as PIC, staff pharmacist and floater
• Values working relationships with colleagues and coworkers built on professional respect and personal accountability
• Long term care experience for 7 years
• Experienced in QS1 pharmacy system
• Experienced in Eldermark, ALIS, and QuickMar electronic mar systems AREAS OF EXPERTISE
• Problem solving and decision making
• Managing people and leading a team to success
• Patient consultation and interactions
• Adapting to new situations and leading under new circumstances
• Detailed and Accuracy Oriented
• Compounding experience
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