Customer Service Agent

Shamsher Singh

(Toronto, ON) *******************@*****.*** 647-***-****

CAREER OBJECTIVE

Devoted and customer-focused professional seeking a fulfilling job in the food service and restaurant sectors. Eager to use excellent interpersonal and communication skills to produce outstanding dining experiences, support team success, and raise client satisfaction levels and store performance.

EDUCATION &CERTIFICATION

Diploma in computer application

Food Handler Certification

PROFESSIONAL EXPERIENCE

Customer Service Agent Food and Beverage ILLUMI Toronto Ontario, Canada October 2023- January 7, 2024

Accurately processing customer orders in Food & Beverage and payments, including cash and card transactions.

Welcoming and assisting customers in a friendly manner.

Maintaining a clean and organized work as well as cashier station, ensuring the availability of change and proper cash drawer management.

Coordinating with the team to ensure efficient order processing and service for the customer.

Sales Associate Tommy Hilfiger, Mississauga January 2024-March 2024

Delivered outstanding customer service on the sales floor by guiding customers in their product selections with informed recommendations.

Achieved a notable 10% uplift in sales by employing strategic upselling methods and leveraging deep product expertise.

Ensured an inviting shopping atmosphere through diligent upkeep of sales floor cleanliness and organization.

Enhanced inventory accuracy and availability by actively participating in stock replenishment and conducting thorough inventory audits.

SKILLS

Exceptional communication and interpersonal skills

Strong leadership and team management abilities

Proficient in POS systems and Microsoft Office Suite

Excellent problem-solving and conflict resolution skills

Ability to work in a fast-paced retail environment

Knowledge of retail operations and customer service best practices

Tech savvy- Proficient in Microsoft word, excel, PowerPoint.

Self-motivated, hard-working, and resourceful individual with strong problem solving and decision-making skill.

Cybersecurity Awareness: Knowledge of fundamental cybersecurity procedures, such as safeguarding personal and company data and defending systems against malware and phishing scams.

Availability

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Full Day

Full Day

Full Day

Full Day

Full Day

Full Day

Full Day

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