Fort Lauderdale International Airport

Heather Pawlick *** NW **th Way

561-***-**** Deerfield Beach, FL. 33442

************@*****.***

Objective

Obtain a position as a team-player in a

people-oriented organization where I can

maximize my customer-service experience in a

challenging environment to achieve the

corporate goals while elevating customer

satisfaction.

Functional Summary

A highly organized and dedicated professional with 7 plus years’ experience in the aviation industry. I have a very positive, outgoing attitude and can handle multiple assignments under pressure with consistency. My main strengths are problem solving and communication. I also possess excellent written, oral, computer skills and thrive on working in a challenging customer centric environment and enjoy continuous learning.

Air Flight Charters Inc.

Fort Lauderdale International Airport

Director of Charter Sales from 08/01/2015 to Present As Director of Sales, I am responsible for:

Selling and coordinating charter flights on our fleet as well as brokering flights with other companies

Generating quotes and pricing as requested

Answering all email & telephone correspondence pertaining to all operation/client relations within a timely manner

Completing all charter schedules and air crew assignments for scheduled charter flights as well as any pop up flights

Responsible for all record keeping for the FAA regulations (EAPIS, GEN DEC, Flight manifests)

Required to remain on call 24hrs to troubleshoot any operational or client service related matters as needed

Greet guests prior to each departure

Responsible for processing payroll & payments accordingly

Maintain the company’s drug program by being the DER with Flightline Drug Testing Laboratory

Coordinate all crew hotel, transportation & meals for overnight flights

Generate and process all of the necessary paperwork to launch an International Flight (EAPIS, Customs & Immigration Departure Clearances & calling in Notice of Arrival to customs for incoming International Flights) Island Air Charters

Fort Lauderdale International Airport

Customer Service Support from 06/15/14 to 07/25/15

Handled and resolved customer complaints in a timely, efficient, and courteous manner

Anticipated and advised customers of possible trip disruptions

Arranged services for passengers and flight crew, including ground transportation, catering, and/or lodging

Acted as the main point of contact for personal assistants, customers, and owners

Distributed trip itineraries to crew members, customers, and owners

Briefed flight crews on all aspects of their upcoming flights

Provided estimates to customers as requested

Booked, cancelled, and modified trip requests

Airborne Career Academy

Fort Lauderdale Executive Airport

Base Manager from 12/16/2012 to 07/25/15

Planned initial, upgrade, transition and recurrent pilot flight training

Coordinated and scheduled classrooms and simulators with students and flight instructors

Collected all payment related transactions to ensure that they were up to date

Inspected all aircraft logbooks for accuracy and verification for qualification for student check rides

Supported flight operations by coordinating the student check rides with the aircrafts, The FAA DPE and the instructor

Schedule all international students for English Classes as well as Doctor appointments to obtain their medicals

Scheduled and tracked flights Tach and Hobbs (time) and computed all times reported

Coordinated scheduled maintenance to ensure all aircrafts were in compliance with 50 hour and 100 requirements Airborne Career Academy

Fort Lauderdale Executive Airport

Dispatcher from 01/12/2011 to 12/15/2012

Coordinated with ATC, crew scheduling, maintenance control, reservations, marketing, and ground operations to efficiently utilize resources

Dispatched company aircraft according to government and company regulations as set forth in PART 141

Prepared flight plans to meet all Federal Aviation Administration and Company regulations

Delayed or cancelled flights if unsafe conditions occurred (Joint Pilot and Dispatch responsibility)

Contact this candidate