Data Entry Customer Service
Resume:
Yvonne O Campbell
Edgewood, MD 21040
*********@*****.***
SUMMARY OF QUALIFICATIONS
** ***. ** * ****** Customer Service experience
Competent in data reconciliation and records management.
Proficient in Excel, Microsoft, Word, Excel and Out Look
Over 18 years of experience in the financial field, working with confidential documents.
12 Yrs. Experience in Data Entry and Medical billing
Working knowledge of data entry systems and standard office equipment.
Knowledge In Foundation, SLP (Service Link Portal), HP Chats, CARS (Common Archival Retrieval System), GE Centricity, CISCO IP Communicator and IBM Notes, NCR 7766 Adding Calculator
Knowledge In StarLIMs and OZ (Data Base for Hospital for New Borns)
EXPERIENCE
Maryland Department of Health Baltimore, MD
08/2023- Present
40 Hours/Weekly
53,896
Newborn Screening Follow up Administrative Aide
Data Entry of Patients Information and Records into the Data Base
Data Entry Early Hearing Detection and Intervention in database (OZ) and StarLIMs
Electronic fax (Right-Fax) use of delegated e-mail
Data entry of patients’ information and patient records into a database, generating reports from a database, faxing and mailing documents and other duties as assigned
Assist with notification of submitters/provider offices/parents regarding unsatisfactory specimens that need to be repeated by letter or fax.
Assist with monitoring compliance with documentation of outcomes following a CCHD screen and alert the nurses of cases that have missing data fields.
Notifies submitter or primary care provider (PCP) office by phone and electronic faxing regarding unsatisfactory specimens and need for repeating the specimen
Notifies parents regarding unsatisfactory specimens and need for repeating the specimen by letter
Notifies the Program Chief if there are families that need to be called if unable to determine PCP office from lab slip and Oz database
Amazon Aberdeen, MD
02/2021 to Present
20+ Hours/Weekly
$21.40 Base Pay
Receiving and Distribution Operator
Sort out items according to predefined procedures, and ensure that all packing and labeling activities for outgoing shipments are properly handled.
Receive incoming shipments, and compare them with the work orders. Make arrangements for incoming shipments to be moved to assigned storage areas, ensuring that they are properly stored.
Refer to work orders to determine the type and quantity of items to be retrieved, and ensure that they are timely picked.
Move picked items to the packing area, ensuring that they are properly and securely packed and labeled with pertinent information.
Assist loaders in placing merchandise onto awaiting vehicles. Stack items in the delivery truck in a manner that they are secure, and ensure that fragile items are carefully handled.
Maximize storage space within the warehouse area, by carefully and strategically moving items.
University Of Maryland Baltimore, MD
10/2017 to 08/2023
40 Hrs./Weekly
$19.06 Per Hr.
AR Billing Clerk
Screen Uninsured in-house patients to the Medical Assistance Eligibility Team for the Application process.
Assists in the overall reduction of Bad Debt and updates MAE database.
Verify the patient’s eligibility on a daily basis to ensure that all accounts are properly updated.
Pulled the patient’s information in EPIC and review the information before they are screen by the MAE team or by the State of Maryland/ DSS caseworker.
Update monthly reports Eligibility from the Attorney, Self-Pay, IN-Caps, and maintaining records daily records for end of month reports on Excel Work Sheet.
Scan Documents and reports that need to be updates in the Data System and EPIC Data Base.
Placement Ready Fulton, MD
Kaiser Permanente
12/2016 to 06/2017 Temporary
40 Hrs./Weekly
$19.00
Member Services
Coordinated communication between patients, family members, medical staff, and administrative staff.
Represented Health Plan by answering and documenting all incoming contacts to determine their nature, respond to complex calls related to specialized product lines or queues.
Worked with payers to confirm the patient’s coverage status, determine the best benefit and identify any potential hurdles to access.
Facilitated the prior authorization process on behalf of patients to the degree allowed by the payer, supporting patients through any required administrative paperwork.
Updated employee’s time sheets and submitted them to the payroll department.
Baltimore County DHS Dundalk, MD
11/2016 to 04/2017 Per- Diem
32 Hrs./Weekly
$17.00 Hr.
Human Services Assistant
Provided information or refer individuals to public, private agencies or community services for assistance
Provided excellent customer service to people from diverse background and situations
Assisted the clients with equipment’s, supplies and food daily
Maintained a secure and safe environment for the homeless
Kept records and prepare reports for owner or management concerning visits with clients
Adreima Raleigh, NC
10/2008-02/2016
40 Hrs./Weekly
$13.50 Hrs.
Medical Billing Customer Service Representative II
4 years’ experience with the Epic System, and post medical insurance billings
Retrieved patient medical records for physicians, technicians, or other medical personnel.
Negotiated reasonable payment plans and settlements with patients
Verified charges to the patient’s insurance plan or uninsured patients
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Determined charges for services requested, collect deposits or payments, or arranged for billing and verified customer’s insurance and benefit
EDUCATION
Certification
Customer Service Training, HIPPA Certified, CPR, Time Management Training, and Naloxone
Wake Technical Community College, Raleigh NC 2005
Certificate Medical Front Office Assistant
Morgan State University, Baltimore MD
Political Science
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