Customer Service Export Coordinator
Resume:
Shellie Rasberry
Charleston, SC *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Logistics Export Coordinator
Spherion - Moncks Corner, SC
October 2023 to Present
• Prepared necessary documents for export movements
• Coordinated pickup of containers and monitored status through GoPort system and steamship line websites
• Allocated requested freight from SAP system and assigned to containers
• Tracked shipments and updated customers and freight agents
• Audited inventory for accuracy
Transportation Supervisor
MainOcean Logistics, LLC - Hanahan, SC
February 2021 to August 2023
• Dispatched drivers for local port drays and secured outside transportation partners ensuring capacity to meet company needs while monitoring DOT regulations.
• Directed movement of in/outbound containers maximizing dock availability.
• Established weekly KPI’s and operated within budget to ensure continued growth.
• Interfaced with management and other departments to improve customer satisfaction and profitability.
• Utilized various TMS systems, dispatch software and port/rail websites Fleet Manager
Bulldog Hiway Express - North Charleston, SC
November 2017 to February 2021
• Supervised a fleet of 36 Owner Operators and an operational team of four.
• Provided leadership and training to dispatch team/drivers ensuring all safety and DOT procedures and regulations were adhered to.
• Assisted sales team with customer service and account management.
• Performed daily tasks to monitor and inspect tractors and chassis minimizing per diem and demurrage charges.
• Analysis of weekly financials and goals establishing division KPI’s Logistics Coordinator
Roadrunner Intermodal Services, LLC - Charleston, SC March 2014 to October 2017
• Entered orders received from customers; scheduled pick-up/deliveries in preparation for dispatch of local and OTR drivers.
• Point of contact for customers, consignee and drivers.
• Gathered, reconciled and indexed drivers documentation in preparation for weekly settlements.
• Traced vessel/rail arrivals, retrieved gate codes, tracked containers notating changes.
• Attested to drivers files being up-to-date with current records.
• Maintained drivers electronic logs, hours of service and all fuel usage reports DSD Coordinator
Piggly Wiggly Corporation - Summerville, SC
August 2009 to March 2014
• Ensured compliance with company policies with respect to department operations, quality safe food handling following OSHA regulations.
• Received all deliveries of DSD products maintaining proper vendor receipt/return information.
• Received daily vendors authenticating incoming inventory shipments.
• Supervised pickup and deliveries.
• Monitored the accuracy of pricing in grocery inventory system and on shelves. Inventory Auditor/Team Leader
RGIS Inventory Specialists - North Charleston, SC
October 1999 to January 2013
• Responsible for financial and piece count inventories of retail businesses.
• Scheduled local team members for various inventories.
• Reviewed the accuracy of submitted audits.
• Transmitted all team member audits for customer and management verification and submission Administrative Assistant
Sanders Brothers Construction Company - North Charleston, SC November 2003 to July 2006
• Interacted with customers and outside contractors, basic administrative duties to include handling multi-phone line system, all data entry and receiving in-house callers
• Created work orders for both shop and field mechanics, dispatched heavy equipment to job sites while utilizing both base and hand-held devices
• Verified mechanic labor time while maintaining all vehicle and equipment operating hours to determine PM level of service
• Created an inventory system utilizing Microsoft Excel for all shop inventory, parts purchasing, purchase order assignment while coding to correct accounts
Education
Bachelor of Business Administration in Accounting
Francis Marion University - Florence, SC
August 1987 to June 1991
Skills
• Dispatching (10+ years)
• Order entry
• Profit & Loss
• Warehouse management system (6 years)
• Transportation management systems (10+ years)
• Transportation Management (10+ years)
• Account Management
• EDI (10+ years)
• D.O.T Compliance (10+ years)
• Supply Chain
• Operations Management
• SAP
• ERP Systems
• Freight Experience
• Forecasting
• Supervising experience
• Conflict management
• Customer service
• Google Suite
• CRM software
• Order entry
• Google Docs
• Customer relationship management
• Budgeting
• Accounts receivable
• Windows
• Account management
• Recruiting
• Operations management
• Accounting
• SAP ERP
• Team management
• Operating systems
• Relationship management
• Accounts payable
• Warehouse management
• Analysis skills
• Office management
• SAP
• Leadership
• Supply chain
• QuickBooks
• Profit & loss
• Freight
• Root cause analysis
• Schedule management
• SAP Warehouse Management
• Bookkeeping
• Google Cloud Platform
• Manufacturing
• Salesforce
• Payroll
• Inventory control
• Microsoft Excel
• Organizational skills
• Communication skills
• OSHA
• Microsoft Office
• Computer skills
• Logistics
• Data entry
• Time management
• Microsoft Word
• Customer support
• 3PL
• Office experience
• Warehouse experience
• Working with people with developmental disabilities
• Working with people with disabilities
• Mentoring
• Negotiation
• Project scheduling
• Accounting software
• Document management
• Computer networking
• Continuous improvement
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