Data Entry Mortgage Loan
Resume:
************@*****.***
Detroit,MI
Katie Armour
I would like to obtain a career where I am able to utilize my great communication skills, this being verbal and written. A strategic and analytical thinker with experience in data entry and client focused positions. Skilled in managing multiple tasks simultaneously while maintaining efficiency. Experience
Mortgage Loan Officer/ Telemarketing
Central Mortgage Funding
July 2023 – current
Continuing my career in the mortgage industry this position fulfills all the daily task of a loan originator along with telemarketing ( cold calling ) when starting in this position the requirement was to take a role cold calling credit and online leads. We used different strategies to build our pipeline of Clients. While doing this I was to complete all the necessary education for the SAFE exam and NMLS licensing requirements. Next is to move into the role of loan sales as a licensed Mortgage Loan Officer. Resolution Specialist
Rocket Mortgage
August 2019 to March 2022
Required responsibilities include collecting all necessary documents for the loan process. In addition to the collection, all documents are needed to be correctly entered into Rocket’s mortgage platform. Resolve or escalate any issues while processing information. Cultivates, builds, and manages relationships with Clients and third-party resources. Delivering exceptional service that builds trust through expertise, responsive service and support.
Payroll, Billing, & Accounting Representative
Centria Healthcare
December 2017 to October 2018
I worked as an internal employee for this healthcare company specifically in the finance department. My position is primarily based on different Client accounts, ensuring that the nurses staffed to each case are being paid for their services provided with appropriate documentation being submitted by staff then to the insurance company for reimbursement to our company, follow up is required to be sure that each payment is processed to correct accounts. Along with data entry, I also communicate verbally with staff and insurance companies regarding documentation and the repayment of services. Pharmacy Benefits Manager
MedImpact
August 2017 to December 2017
Responsibilities of this role is to provide assistance to Clients, Doctors, Pharmacies, and Members with healthcare coverage. I act as a Help Desk for assistance with billing, medication information, claims, prior authorizations, and anything pertaining to health care benefits.
Closing Care Representative
Aerotek - Detroit, MI
July 2015 to June 2017
In this role I was to work with a sense of urgency reaching out to my Clients to confirm all the final information on their Mortgage Refinance loans and assist them with coordinating the appointment for the signing of their loan documents. This includes contacting Clients by phone, email and their Quicken Loans online account. I collaborate with my teammates in order to make sure all loans are finalized correctly. My position is a call center environment, Great Client service and excellent attention to detail. Mobile Communication Specialist
Sam's Club
November 2011 to July 2015
11/11/2011 - 07/1/2015
My career at Sam's Club consisted of various roles. I began as a cashier where I was able to grasp a face to face customer experience while also being able to exercise my skills with numbers, money and operating registers.
Not long after I was offered a position at another Sam's location to work as a Mobile Communication Specialist.
At the Mobile center, I was responsible for marketing all the new mobile devices and selling them. I was trained on how to set up cell phone service for different carriers as well as how to operate each device in order to provide knowledge to our customers. Later, I received a promotion to Team Leader of Electronics. I was required to supervise the team members in electronics while they completed their daily shift tasks. Along with providing direction I was responsible for all the layouts and the marketing of our products, to keep track of store goals and sales of the products, and maintaining all of our inventory.
References available upon request.
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