Service Delivery Project Management

MARY JO VESSECCHIA, MBA, PMP®, CSM

"Success is a journey not a destination." ~ B. Sweetland

Yorktown Heights, NY 10598 C: 914-***-**** ***********@*****.***

IT SERVICE DELIVERY PROJECT MANAGEMENT DIRECTOR

Highly-regarded, dynamic executive with expertise at increasing performance and driving process.

Recognized for energetic collaboration, teamwork, negotiation and building loyal business relationships.

Respected for a solid work ethic and known for “getting the job done.” Driven and consistently gives 100%.

Anticipate trends and ensure high performing teams have all the tools necessary to become successful.

LEADERSHIP ATTRIBUTES

Results Oriented – Collaborative – Innovative – Honest – Respectful – Mentor- Articulate – Negotiator

AWARDS

Above & Beyond Award for Excellence multiple years, United States Tennis Association

CORE COMPETENCIES

Exceptional Management Skills Results-Driven Leading Training Mentoring

Strategic Planning IT Security/ Disaster Recovery Accounting Budgeting

Policy Procedure Compliance Service Desk Management Facilities Management

PROFESSIONAL EXPERIENCE

Peckham Industries, Brewster, New York 2019 – Present

Director, IT Service Delivery & Project Management

Delivered world class Service Desk while increasing customer satisfaction by 25% and portal usage by 10%.

Led IT Steering Committee and established a PMO.

Negotiated favorable contracts for software development and infrastructure equipment.

Responsible for managing multimillion dollar acquisition integration(s) for several locations.

Successful with Automation and Information Technology projects from IT security to plant automation.

Created IT Department process and procedures including change control process.

Consulting, White Plains Area, NY 2017 - 2019

Senior Consultant – Contract multiple companies

Developed, executed, coordinated, and monitored projects for multiple infrastructure and operational projects.

Directed projects from evaluating, selecting & implementing an ITSM to Windows 10 upgrade.

Successfully transitioned applications and servers ranging in complexity to the cloud.

Carousel Industries, Exeter, RI 2013 – 2017

Senior Technical Project Manager

Directed multiple priorities and projects nationally and internationally for voice, data and service solutions in a fast-paced environment for Avaya, Cisco, Extreme, Fortinet, Aruba and Juniper products in a heavily matrixed organization.

Heavily involved in IT PMO governance and implementation.

Responsible for vendor negotiation and selection.

Mentored and trained less experienced project managers.

Emerging Health IT, Yonkers, New York 2012 – 2013

Technical Project Manager

Oversaw $18M laboratory implementation project for 3 locations at Montefiore Medical Center in a matrix organization.

Columbia University Business School, New York, New York 2010 – 2012

Assistant Director – IT Security and Project Management

Responsible for managing the development and deployment of the first mobile application for the Business School using Agile methodology.

Created PMO governance for Business School.

Managed IT security breaches and created formal governance for the function.

Project Management Institute Westchester Chapter, Elmsford, New York 2008 – 2016

VP Career and Professional Development –Volunteer

Began assisting in teaching a PMP preparation course and was elected to the Board of Directors for three separate terms. Role was primarily providing decision making and policy setting for the Chapter. Organized Pofessional Development Day, 6 years in a row.

United States Tennis Association, White Plains, New York 2000 - 2008

Director, IT Service Delivery (2005 – 2008)

Revitalized failing IT organization and created a world-class 24x7 IT operation utilizing best practices for IT delivery in addition to developing and supporting web applications and portals using Agile, SDLC and PMI’s project management methodology.

Applications Delivery Manager (2000 – 2004)

Delivered first successful grass roots league tennis website in under 6 months with a team of 10 people. http://tennislink.usta.com/leagues/ using Microsoft ASP, VB and SQL Server. Utilized Microsoft .Net technology to build web applications. Technical manager for similar sites such as team tennis and tournaments http://tennislink.usta.com/teamtennis/ http://tennislink.usta.com/tournaments/

Responsible for $2.5MM in new development and $2MM in application and database support.

Introduced IBM Rational’s Team Test tool to successfully perform stress and performance testing for many of our web applications such as leagues, tournaments, team tennis, ratings and rankings.

Instituted corporate standards for processes and procedures including documentation such as repository for source code of all client server applications.

Lead IPO from a technical perspective for Information and Telecommunications

EDUCATION

Manhattan College, Master of Business Administration

Management Information Systems GPA: 3.4

Lehman College, Bachelor or Science

Computing & Management GPA: 3.6

PROFESSIONAL ENDORSEMENTS

“I have had the privilege of collaborating with Mary Jo at Peckham Industries for the past 3 years, having previously worked together

on a bespoke, mission-critical client-server application at a mortgage banking firm. It is rare to come across management professionals

who exhibit the level of dedication, commitment, and loyalty to their organization as Mary Jo does. What sets her apart is her

exceptional ability to foster and maintain relationships with colleagues, subordinates, and senior management. She consistently

demonstrates a results-driven approach, combined with methodical planning, strategic vision, and genuine passion for achieving set

objectives.” – Jim Meyers, Director of Technology, Peckham Industries

“Mary Jo is a talented business and technology professional who served as my deputy CIO at Cityscape. MJ had a unique understanding

of the current financial issues as Cityscape was a pioneer in the areas of subprime mortgages and securitization. In her subsequent role

as the Director of IT at the USTA, who has gained a wide array of IT and consumer experience. I would not hesitate to work with her

again at any time.” – Glenn R. Dinetz, CIO, Cityscape Corp.

PROFESSIONAL TRAINING AND DEVELOPMENT

Columbia Business School Executive Education

Leadership & Negotiation Classes

Project Management Institute

Project Management Professional (PMP) since 2008

Scrum Alliance

Certified Scrum Master (CSM) since 2019

TECHNOLOGY PROFICIENCIES

Microsoft Office Suite Lawson PeopleSoft Finance & Human Resource applications Crystal Reports DI-Diver Business Objects

Seibel Rational’s Toolset Jira Github Sharepoint Smartsheets Clarity MS Project ServiceNow Remedy Halo Open

Workbench SalesForce Viewpoint Vista Sage 100

VOLUNTEER ACTIVITIES

St. Patrick’s Yorktown, CCD Teacher, grades 1-6

First Presbyterian Church of Yorktown, food pantry

Mohansic Girl’s Basketball, head coach

Contact this candidate