Customer Service Head Cashier

Angela Welch

Fremont, OH *****

**************@*****.***

Professional Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Enthusiastic Head Cashier with Number years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Motivated Cashier Team Lead with Number years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Skills

Customer Service

Positive Attitude

Time management strength

Store opening/closing procedures

Cash Handling

Multi-tasking skill

Employee Training

Stock replenishment

Team Leadership

Refunds and exchanges

Opening and closing procedures

Cashier training

Cash Register Operation

Cash handling expertise

Store Opening and Closing

Returns processing

Money Handling

Cash Drawer Reconciliation

Deposit Preparation

Cash Drawer Balancing

Education

June 1989

Perkins High School Sandusky, OH

Required Required

Work History

September 2023 - June 2024

Lowe's - Fremont, OH

Head Cashier

Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.

Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

Helped customers complete purchases, locate items, and join reward programs.

Educated employees on register use, merchandising, and customer service.

Assisted customers by answering questions and fulfilling requests.

Monitored self-checkout systems and provided help in resolving complex problems.

Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.

Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Taught employees fundamentals of register use, merchandise scanning and customer service.

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Processed both cash and card purchases and returns.

Facilitated and logged store opening, closing, and shift changes.

Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.

Monitored areas for security issues and safety hazards.

Handled cash with high accuracy and took care to check bills for fraud.

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