Inventory Control Customer Service
Resume:
Jaime Alvarez
Tampa, FL *****
**********@*****.***
Enthusiastic person, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experiencia laboral
Logistics Coordinator
Beckwith Electric Co. - Largo, FL
agosto 2023 - Actualmente
In performing day-to-day routine tasks, prepares finished products for shipment or storage following established shipping guidelines. Using a basic knowledge of proper inventory procedures,performs a combination of clerical tasks to support inventory control area. Performs work according to company and department guidelines. May assist in performing other work duties. Duties and Responsibilities
• Clerks review shipment orders to ensure they were correctly processed, compute freight costs, and prepare invoices.
• Schedules appointments, procedures, and transportation.
• Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
• Receives product from Inventory and Quality Control and packages for shipment.
• Verifies shipper information against units received, along with a visual inspection of the units.
• Fills out required paperwork for carrier and method of shipment.
• Enters data into manifest system, prints required reports, and all other related duties.
• Monitors stock levels of shipping supplies, and re-orders when needed.
• Assist inventory control as needed.
• Tracks, and updates the status of incoming and outgoing shipments. RMA Coordinator
AVI-SPL.
octubre 2022 - julio 2023
• Handle the day-to-day RMA Receiving activities
• Handle customer problems both internally and externally.
• Responsible for processing all returns and non-standard goods returned under existing agreements and warrantees with clients.
• Received returned devices and reviewed bill of lading to ensure that all returned inventory is accurately accounted.
• Communicated with clients to inform them of any issues and where in the repair/replace cycle they are.
• Liaised with vendors to determine warrantee status on devices and react to each case appropriately.
• Prepared all Import/Export documentation.
• Coordinated with warehouse personnel for all stock purge requests of defective
• Packed and shipped RMA parts according to vendor shipping requirements.
• Verified warranty and determined ability to return defective parts back to vendor.
• Verified whether a part has physical damage or a functional failure.
• Determined whether any physical damages were process induced or incoming.
• Coordinated FTL/LTL shipments, inbound/outbound.
• Planned, directed and coordinated operations.
• Planned use of materials and human resources, including management
• Work with customer and vendors regarding returns or DOA's / warranty exchanges
• Collaborate with vendors/manufactures to obtain Return Merchandise Authorizations
• Negotiate with vendor/manufactures on call tags and waiving restocking fees
• Resolve difficult issues related to miss/lost/damage with our vendors/manufactures
• Responsible for scanning related return merchandise authorization documents to the company server
• Follow up and resolve issues related to purchase and sales orders as well as return purchase and return orders
• Collaborate with various internal departments and offices on RMA returns and credits Logistics Coordinator
Wendover Art Group
octubre 2014 - octubre 2022
• Generated documentation and information required for customer shipments including commercial invoices, BOL's and commercial docs.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Tracked orders and notified customers of status or potential delays.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Monitored and reported on transportation costs and properly filed shipping documents.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Shipped revenue and complimentary orders direct to customers via DHL, FEDEX, UPS, LTL and FTL.
• Located carrier capacity by utilizing multiple carrier databases within operating system and web-based applications.
• Works with our 3rd party logistics provider on continuous improvement processes to help drive cost down and improve service.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Establish strong relations across a network of suppliers, vendors, transportation service and each and every client.
• Creating, managing and maintaining shipment schedules, consistently updating multiple online spreadsheets used by the shipping department and account representatives to track and audit outbound shipments to their customers.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Determined best shipment methods and carriers utilizing knowledge of shipping procedures, routes and rates.
• Prepared and attached all shipping related documents to shipments, such as packaging slips, bills of lading, commercial invoices, and dangerous good declarations.
• Process paperwork for domestic and international shipments.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned Educación y formación
GED
Leto High School - Tampa, FL
marzo 2016
Habilidades y conocimientos
• Microsoft Outlook.Computer literate.ERP.SAP.Data Entry.Organization and Time Management.Inventory Management Procedures. Supply chain.Customer Service.Bilingual (Spanish and English)
• Customer service
• ERP systems
• Manufacturing
• SAP
• Computer networking
• Clerical experience
• Supply chain
• Production planning
• Order entry
• Office management
• Microsoft Office
• Communication skills
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