Financial Analyst Computer Science

Confidential

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Seong Won, Yoon (Katie, Yoon)

(*************@*****.***)

Education

Sep. 2001 – Aug. 2004 SOOKMYUNG WOMEN’S UNIVERSITY M.S. in IT Convergence business (Previously, E-Commerce) Mar. 1997 – Feb. 2001 DAN-KOOK UNIVERSITY

B.A. in English Literature & Language

Mar. 1990 – Feb. 1992 DONG-KOOK UNIVERSITY COMPUTER SCIENCE INSTITUTE

(DUICA) Major in Computer Science

Experience

Jan 2024- Present Sam Sung Electronics America (USA NJ office)

(Sam Sung Care+ PAID SVC Financial Analyst, ERP-SAP)

-Vendors Contract Billing Invoice Management (AR/AP )

-Process, analyze accounting records in ERP,SAP

-Monthly Warranty & Claim Vendor Invoice Reconciliation

-A/R, Cash & Credit Card transaction Reconciliation

-Purchase Order, Return Order Processing and Settlement

-Budget Forecasting P&L Supporting

-Product Model & SKU(Stock Keep Unit) registration and updating

-Chargeback and Dispute Processing in Global Payment, CyberSource

-Main & All Spare Parts Price, Vendor Legal Contract Renewal Supporting

-Vendor Claim Reimbursement Process (Repair/Exchange) US Immigration Processing

Oct 2021- Oct2022 Deutsche Bank AG, Seoul Custody & Trustee

(Branch Operations Analyst)

-Processing internal & external cash transfers (KRW/USD) and Reconciliation

-Processing for Subscription & Redemption requests ( KITMC, Woori Global Genesys Investment Advisor )

-Equity, Bond, Derivatives, FX, Forward, Repo, Daily Call Loan process

-Corporate Action events to AMCs and Processing (Mview, Swift system)

-NAV Verification of local funds trustee/custody to comply with Capital Market Act and Decree and Rules (SCD : Simcorp Dimension System)

-Release instruction of offshore trades to the agents, GC & Sub-custodians Monitoring for pending and fail trades

-Maintenance of the NAV calculation system including enhancement and new Development Requirement (SCD : Simcorp Dimension System ) Confidential

2/5

-Regulatory Trustee Reporting (BOK, KOFIA, KSD)

- Foreign investors tax rate set-up and renewal documents review for tax relief

- Foreign investors trade settlement ( Equity, Fixed income, Derivatives etc ) Through BOK-Wire system and support onboarding team

- Fund Tax Return and filing,Custody Invoice Processing and Cash transactions June 2007 – July 2021 FRANKLIN TEMPLETON INVESTMENT Investment Operations Teams (Senior Investment Operations Analyst)

- Global Transfer Agent Function Role Set-up for off-shore fund business

- Fund settlement system automation setup with Trustee, KEB Hana bank & Euroclear system (Far-East Asia first set-up, migration case)

- Global equity trading automation report project(UAT, Execution)

- US Bank Loan Fund (trading settlement/dividend/interest /paydown)

-Sicav conversion Project participation(Direct Investment Sicav FoF)

-Sicav Auto-Instruction function implementation (Euroclear,Clearstream)

-China HK Stock Connection Program (SSI,TxT)

-Tariff Proposal Updating for custodian (HSBC, KB, JPM )

-Equity, Bond, Derivatives, FX, FWD, Margin, Repo, Call Loan, Class Action

-FATCA, W-8-BEN-E, CRS follow up with global compliance,brokers

-Collateral Account Management for CitiMac Funds

-Proxy Voting Aggregate Report for global funds ( Trustee, HSBC )

-Cash & Asset Reconciliation ( KSD Asset Recon,Onetis Recon )

-Third party Agency, vendor, custodian, Fund Admin management

-Discretionary Auto-matching for daily Subscription & Redemption & holding shares & cash per fund level(Third Party Agency)

-On-shore fund’s daily cash reconciliation statements auto faxing

-Institution client’s Sales & Performance report project participation and Completion (Report format, contents, accurracy monitoring etc…)

-KOFIA (Korea Financial Investment Association) & FSS Reporting

-Global Class Action & Corporate Action follow-up

-Refinitiv and other vendor invoice payment, Asset Reconciliation Onshore Fund (Application: TimsPlus & OneTis system & GMax, Lotus Notes)

-NAV Verification & monitoring, Daily all transactions operation

-Fund accounting and valuation & Client Master data management

-Discretionary Fund (Separate) & Unit Trust Fund Sub. & Red.operation

-SICAV Fund of Fund (Trustee HBSC, Kookmin Bank),Global Custodian Confidential

3/5

-Liaising & issue follow-up (Vestima, Fundsettlement, JPMorgan Chase)

-Global Settlement Equity & Fixed Income Corporate Actions monitoring

-Domestic Futures, International Securities operational Handling

-Global Settlement Spot & Forward Transaction operation

-Daily Call Loan Allocation, Repo, Margin Process & Review

-Deposit and Margin Process & Review & FX/Spot check and input

-Cash balance ( FX Currency & KRW ) Reconciliation ( Liquidity checking )

-Domestic equities ( NPS) & Fixed Income transaction’s operation

-RP/Equity /Fixed Income/Equity borrowing transactions(Ace system)

-FX transactions (Other currency reconciliation) & Derivatives

-Corporate Actions ( International & domestic fund) events processing

-KPI Report ( Key Performance Index) dissemination Other Domestic Fund Support

Holding Statements & Fund commentary report providing

AUM figures per fund enquiries

Daily Subscription amount per fund (Especially, Bulk amount)

Fund NAV Code # (ISIN, SEDOL,TA) inquiries handing

Fund Price (NAV) after closing

Fund Closing date & Reinvestment schedule

Benchmark Vs FT Fund Return/ Yield rate

Fund Portfolio details (Portion of Country & Business Sector & etc)

New Fund launch Seminar support (New fund launching event with PMs)

Individual Inquiry handling for Fund Yield, NAV, Redemption procedure

FATCA,CRS,KYC,AML,OFAC Follow-up

Oct. 2004 – May 2007 KODAK GCG (APPLICATION; SAP, LOTUS NOTES)

Machine contract management (New,Renewal, Update, Billing)

Machine Warranty client management

Spare parts management (Included Prepress, CTP, CTF, Plate, Billing)

Logistics, Stock Inventory management (New, DOA, Defective stock, Reconciliation)

Export/Import customs clearance processing

Warranty Billing Invoice, Sales Order Management Confidential

4/5

Business Partner Management (Registration, Updating)

CS Survey, Claims & Customer needs Analysis

Revenue Performance / Budget achievement

AR Management: Warranty, Contract customers

Engineer overseas training coordination

Reporting; Monthly, Quarterly, Yearly Report

Customs Management (Export & Import process)

International training coordination for Korean Engineers (Hotel &Airline)

Escalation calls coordination with headquarter

Dell computer warranty coordination with US headquarter

Machine parts official Quotation management for clients

Field Engineer Utilization Reporting

May 2003 – Sep. 2004 PFIZER ANIMAL HEALTH KOREA LTD. (APPLICATION: SUN & STAR SYS)

: Charged in inbound/Outbound calls and order processing, Invoice Responsible for ETMS (Pfizer Animal Health Korea Ltd. Web homepage) Allocation, Inventory, Sales Analysis

Order Processing / Inventory Management

Billing Invoice Review and AR aging

AR Management, Allocation Job

Inbound/ Outbound call (clients & vendors)

Sales force Support (Ordering, Delivery, Invoice, AR check)

Sales Actual/ Budget achievement

Sales Reporting -Monthly, Quarterly, Yearly

Customer DB updating & maintaining

Promotion, Survey analysis

Inventory management (checking for shortage, discrepancies)

ETMS Management (Electric Territory Management System) Mar. 1993 – Mar. 2000 DACOM (DATA COMMUNICATION CORPORATION)

(Sep. 1999 – Mar. 2000) DACOM CHOLLIAN CALL CENTER (APPLICATION; VANTIVE)

: Managing Chollian-Inbound call assistants’ performance, dealing with issued customer’s claims. Training part-time employees including coaching, monitoring, Confidential

5/5

interviewing. Drawing up basic call manual script, procedures.

(Train subject: Dacom Chollian service, telephone manners and etiquette, basic telephone-English)

Inbound Call Center management (30 persons)

Recruiting CSR (Interview & Job Training )

Training CSR (System, Service, Manner, English)

Call center Job procedure scripting, Job scheduling, User Guide manual

Chollian,Bora Internet Foreigner customer management :Trouble shooting

Home page management (related with call center)

Call center CTI system management

CSR Monitoring, Coaching, Evaluation

(Mar. 1993 – Aug. 1999) DACOM CUSTOMER SERVICE CENTER (INCLUDED HCD)

: TSR (Telephone Service Representative) dealing with Inbound-outbound call, DACOM home-page “Open court”, managing part-time employees. Additionally, charged DACOM Foreign user-Prestige Club with DB marketing. HCD (DACOM Collect-Call service) Daily report and managing HCD System (Unix), temporary employees including education.

Inbound Collect – Call center management

Recruiting CSR (Interview)

Training CSR (System, Service, Manner, English)

Collect Call traffic and revenue reporting

System management (Unix system ) for bugs

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