Customer Service Food
Resume:
Michael Bellisari
Venice, FL *4293
****@**********.***
SKILLS
● Anticipating guest needs and
memory for keeping track of
customer
orders
● Remembers names and drink
preferences of regular customers
● Outstanding customer service
● Suggestive selling
● Extensive spirits knowledge
● Proficient in mixology
● Wine and liquor expertise
● Strong communication skills
● Outgoing personality
● Wine, liquor and food service
● Customer service oriented
● Multitasking and service prioritization
● Extensive knowledge of food preparation
and service
● Health codes compliance
● Organizational skills
EXPERIENCE
Bartender, Hollywood Casino Columbus - Columbus, OH October 2014 - May 2024
● Multi-task to meet customer, business operations and server needs with minimal errors or delays
● Support servers by preparing specialty drinks for patrons in all areas of establishment
● Optimize bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
● Train and mentor new bartenders
● Provide prompt and courteous food service, providing suggestions and recommendations on menu items
● Processed transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
● Involved in the opening/implementation of Barstool, converting main bar to a full Sportsbook bar and restaurant
● Involved in opening of an outdoor patio with slot machines and full bar
● Involved in the opening of the Mikey’s Late Night Slice pizza franchise with full bar within the casino
Marcellas (a Cameron Mitchell restaurant)
November 2019 - May 2024
● Part Time server in a high volume Italian bistro. Bartender, Top Golf Columbus - Columbus, OH
September 2018 - January 2021
● Multi-task to meet customer, business operations and server needs with minimal errors or delays
● Order, receive and optimize bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
● Work with management to plan and implement special events to boost customer numbers and profits
● Participate in hiring events, reviewing and recommending new hires and teach new hire classes
● Mix all Batch drink cocktails
● Collect food, and appetizer orders from patrons and provide prompt and courteous service while promoting upsell items Bartender, Various - Columbus, OH
March 1980 - January 1991
● Bartended in high volume venues including Cadillac Cafe, Streamers, J. Willoughbys, and Uptown
EDUCATION
Ohio State University, Columbus OH
Bachelor of Arts: Marketing 1986
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