Administrative Support High School
Resume:
PROFILE SUMMARY
As a highly motivated and goal-focused professional, I have a proven track record of optimizing daily processes through advanced administrative support. My expertise lies in identifying organizational needs for refining procedures through effective planning, using tech-based methodologies, and exceptional judgment to fulfill the requirements of a fast-paced environment. Using my analytical capabilities, I dexterously compiled and evaluated the information according to established referral criteria. As an aspiring professional, seeking an opportunity to strengthen overall performance by establishing and accomplishing SMART goals for mutual growth and development.
EDUCATION
BS Degree
Major: Criminal Justice
Southern New Hampshire University -
Manchester, New Hampshire
In progress
Studied: Criminal Justice
University of Baltimore - Baltimore,
MD
2005
High School Diploma Obtained
Snow Hill High School - Snow Hill, MD
1991
ALEETTA
SHOCKLEY
TAYLOR
7857 Americana Circle, Apt. T-2,
Glen Burnie, MD - 21060, USA
*******.******@*****.***
PROFESSIONAL ATTRIBUTES
• Possess excellent leadership and organizational skills and experience in stabilizing administrative processes with in-depth knowledge of best customer care practices
• Hold active listening and capable of maintaining collaborative working relationships with team members, using exceptional interpersonal skills and extraordinary ways to communicate
• Exhibit the ability to pay attention to the details with a capacity to compare different scenarios for determining a course of action and logical decision making PROFESSIONAL EXPERIENCE
Office Secretary II
Howard County Health Department - Columbia, MD Jan 2017 – Present
• Oversee front desk operations and ensure superior customer services through backup telephonic assistance and response to queries regarding BAT
• Provide administrative support and schedule appointments for all Well & Septic programs of the Bureau of Environmental Health
• Maintain records and electronic data using the Best Advanced Technology (BAT) database
• Review and verify environmental health documents for web publishing and return files to the scanning department for corrections
• Draft general correspondence memos, letters to property owners, emails, and excel spreadsheets
• Shred 2+ weeks' older documents and mail certificates of potability to homeowners
Office Assistant I
Anne Arundel County DPW - Annapolis, MD Aug 2016 – Dec 2016
• Provided clerical support for smooth daily departmental operations and prepared general correspondence
• Accurately entered information in the databases, proofread documents, and prepared papers older than five years for shredding
• Completed personnel action authorization forms and employee driver, personnel, and medical files
• Tracked employee policy signatures for drugs, annual CDL certifications, training regarding discrimination/sexual harassment
• Delivered paychecks to independent departments and new hires and staff replacement badges
• Handled in-person and telephonic queries from employees and management and worked on special projects as assigned in Traffic Engineering OCCUPATIONAL
DEVELOPMENT
Certificate of Proficiency, Criminal
Justice
Wor-Wic Community College -
Salisbury, MD
2003
PROFESSIONAL SKILLS
• Planning and Implementation
• Administration and Office
Management
• Relationship Building and
Collaboration
• Independent and Team Work
• Process Improvement
• Critical Thinking & Analysis
• Strong Communication
• Supply Management
• Flexibility & Adaptability
• Confidentiality Maintenance
• Good Listening Ability
• Documentation and Record
Maintenance
Paternity Clerk
Prince George’s County Circuit Court - Upper Marlboro, MD Aug 2008 – Jul 2015
• Served as Lead Paternity Clerk and trained new/existing clerks and guided them regarding the completion of documents to submit before the Magistrates
• Updated and prepared calendars and schedules for all Child Support Family matters for modifications, paternity trials, paternity reviews, and compliance
• Coordinated with the team members to ensure superior customer service in paternity and child support cases to attorneys, law enforcement personnel, and the general public and prompt provision of all specialized and/or detailed information
• Scanned cases, processed papers, filed paternity and child support lawsuits and sent summonses and subpoenas
• Updated the plaintiff, defendants, and attorney of record and legal details in the ACS system
• Docketed the court orders, judicial pleadings, legal arguments, and letters in child support-paternity cases, copied and forwarded true-tested, certified court orders to the parties' lawyers and Office of Child Support Enforcement (OCSE)
• Reviewed court documents, papers, and filings for accuracy and completeness of complex cases and determined inaccuracies and the required actions to resolve discrepancies within established guidelines
• Performed copying and filing activities of court documents according to established procedures
• Implemented improved procedures for sorting and archiving legal documents to increase retrieval efficiency
• Responded to routine assistance requests for information concerning child support cases, scheduling, and court procedures and transmitted jail release paperwork
• Assisted a variety of departments and background investigators with child support case information
• Suggested paralegal and legal services to clients seeking legal counsel or interpretation services and sent the Sheriff for a writ of body attachments
• Proficiently managed daily transactions as a Lead Cashier, processed bond payments, and updated the records with accuracy
TECHNICAL SKILLS
Software:
• RecWare
• RecWare Safari
• Microsoft Office Suite: Word, Excel,
PowerPoint
• Corel WordPerfect 9
• Adobe Acrobat
• Netscape
• Windows XP
• CHN 400 System
• Paper vision
• Paper Flow and Internet Explorer
• ACS
• File Trail
• Court Connect
• Maryland Case Search
• WorkDay
• Public File Search
• Accela
• DILP Accela
• ACS system
• BAT
Hardware:
• IBM/IBM compatible personal
computers
• HP
• Lexmark
• Kodak I210
• Kodak I420
• Kodak I610 Scanners
• Typewriters
• Calculator
• Ikon/Sharp Printers
• Fax Machines and InterTel & Avaya
Telephone Systems
• Verifone Credit Card Machineꟾ Cash
Register Validator
• Microfilm Reader Job-
Other Skills:
• Typing Proficiency: 40 WPM
• Import/Export Files
• Database/Spreadsheet
Management
REFERENCES
Debra Jones
Child Support Specialist, DC Government
***********@*****.***
Cheryl Giles
Court Clerk, Montgomery County Circuit Court
Michael Davis
Bureau Director, Howard County Health Department-Bureau of Environmental Health
410-313- 2651
*******@**************.***
Jeffrey Williams
Deputy Director, Howard County Health Department-Bureau of Environmental Health
**********@**************.***
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