Care Manager Float Pool
Resume:
April R. Mitchell
Whitsett, NC 27377
Email: **********@***.***
EDUCATION:
Present
March 31, 2010
August 2003
December 2013
April 2011
LPN to RN program
Excelisor College
Certificate in Practical Nursing
Medical Careers Institute, VA
Bachelor of Science in Political Science and
Psychology Greensboro College, NC
High Level Disinfection
NCI Part- A
AWARDS
Medical Careers Institute LPN Program 2010 Clinical Excellence Award
MEMBERSHIPS
National Association of Licensed Practical Nurses (NALPN) Society of Urologic Nurses and Associates (SUNA)
Professional Nurses Association (PNA)
WORK EXPERIENCE:
Owner of the By Pat Brand May 2019- Present
Owner Operator of Big Pat’s Soul Food Mobile Catering
• Coordinate catering orders valued at $600-$3K for small and large events, fielded event inquiries to secure new business, and conducted follow-up calls with prospects
• Develop a portfolio of clients through inbound and outbound leads, including networking, cold calling, referrals, and industry research
• Manage RFPs, contracts, and client accounts using Salesforce and Flex Catering software
• Coordinate with internal kitchen teams and catering servers to plan and execute events, including food preparation, transportation, and event setup
• Delivered high-quality service for a variety of special events, including corporate luncheons, receptions, weddings, holiday parties, and company dinners
• Coordinated with servers, kitchen staff, and event planners to set up events, transport food, and breakdown equipment in a timely and efficient manner
UNC Outpatient Float Pool October 2019- July 2020 Float Pool Nurse
Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting. Broad experience in multiple clinical areas for outpatient float pool. Primary responsibilities include checking vitals, data collection, taking patient histories, rooming, medication reconciliation, giving immunizations, and assisting with in-basket and phone triage. Excellent documentation and communication skills and the ability to prioritize multiple tasks. Episodic Case Manager August 2018- October 2019
Blue Cross Blue Shield of NC Winston-Salem, NC
The Episodic Care Manager is responsible for performing medical reviews to assess, facilitate, and coordinate the delivery of care across the Health Care System. The Episodic Care Manager acts as a member advocate to promote and coordinate the delivery of quality, cost effective health care services based on medical necessity and contractual benefits. In addition, the Episodic Care Manager coordinates with providers, consumers, and internal staff to support the delivery of high-quality care across the health care system.
• Conducts clinical reviews based on applicable medical policy and/or medical necessity guidelines on requested services. Communicates decision to provider and/or member, according to department protocols. • Prepares, presents, and refers cases, as needed, to the physician medical directors (MDs) for cases reviewed and not meeting approval criteria. Facilitates physician peer-to-peer contact upon provider request when member’s health conditions do not meet guidelines. Consults with MDs when necessary and makes recommendations for alternative settings of care when appropriate.
• Promotes and coordinates the delivery of quality, cost effective health care services based on medical necessity per the benefit plan.
• Documents outcome of reviews and demonstrates the ability to interpret and analyze clinical information. Utilizes detailed knowledge of clinical guidelines and policies to meet regulatory and program requirements. • Facilitates communication and information exchange among individuals involved with the care of the Facilitates communication and information exchange among individuals involved with the care of the member such as PCP, Managing Physician, caregivers, or other ancillary services. • Communicates with providers to increase provider awareness of medical criteria and policy as it relates to services requested. Works with providers to ensure effective and efficient care management. Meets with providers, as needed.
Lead Wellness Nurse February 2017- August 2019
Sunrise Senior Living Winston-Salem, NC
Supervisor responsible for Maintaining clinical quality assurance while leading and demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state and local standards and Sunrise Senior Living policies to promote the highest degree of quality care and services to Sunrise residents
Care Manager February 2017- July 2018
Giving Tree Senior Care Options Work-At-Home
• Educating clients and family how to manager chronic conditions and advocate for their own healthcare
• Working within a team to provide clients with quality care and quality life.
• Assessing, educating, advocating, supporting and referring on behalf of clients in a home setting every week to allow for the best possible outcome in identifying clients’ needs before risks are incurred. Unit Coordinator December 2016- February 2017
Pettigrew Rehab
Durham, NC
• Provides and coordinates clinical services for residents/patients in the various units and is responsible for facilitating the interdisciplinary team.
• Assesses and evaluates the systems whic facilitate the delivery of quality resident care.
• Implements and evaluates all nursing procedures and syste,s relative to unit programming.
• Makes nursing diagnosis that serve as the basis for the strategy of care.
• Performs nursing assessments regarding the health status of the resident/patient.
• Provides health education to patients and their families.
• Develops a plan of care and implements nursing care based on assessment. Coordinator for Urogynecology Nursing Services May 2016- December 2016 Ob/GYN Specialists of the Palm Beaches
West Palm Beach, FL
• Responsible for setting up the new Urogynecology office in Florida; which included ordering all supplies
(clinical and administrative) and procedure equipment. Training all new staff, unpacking and organizing the new practice.
• Assisting in the Operating Room
• Performing Urodynamic Testing, Anorectal Manometry, Pelvic Floor therapy, pessary checks, pessary fittings and PTNS on Urogynecology patients.
• Assisting with Cystoscopies, Coaptite, InterStim, and Botox Injections.
• Telephone Triage.
• Patient education.
• Managing the flow of clinic
• Ordering clinic office and surgical procedure equipment and supplies including medications.
• Training staff on procedures and clinical standards. Health and Wellness Director October 2015- May 2016 Brookdale Senior Living
High Point, NC
Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change. Supervises licensed nurses and other direct care staff within the community.
• Responsible for running a deficiency free practice for an Assisting Living Community in the State of NC
• Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care.
• Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
• Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.
• Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
• As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
• Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
• Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
• Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.
• Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
• Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident’s legally responsible party/family of resident's condition and reactions.
• Communicates with physicians regarding residents' status and condition changes. Ensures residents are prepared for physician appointments, prepares Physician Visit Form and reviews and updates resident chart.
• Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.
• Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
• Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
• Participates in department quality improvement activities.
• Assists in keeping the environment safe for associates to reduce the occurrence of Workers’ Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
• Shares on-call and manager on duty responsibilities/shifts as required Resident Care Coordinator, LPN August 2015-May
2016
Brookdale Senior Living
High Point, NC
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
• Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible.
• Serves meals to residents in the dining room or apartments. May assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice. Records and reports changes in resident's eating habits to the supervisor.
• Initiates and participates in leisure activities provided for residents as described in the activity calendar. Encourages residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
• Maintains residents' records daily in a timely manner and in accordance with company policy and procedures. This includes documentation related to: medication distribution as applicable; leisure activities; incidents and observations; reporting any changes in resident's physical condition and/or behavior; visitors; etc. Observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor. (Refer to state specific regulations regarding medication assistance and documentation).
• May assist residents with medication as defined in medication procedure. Assists or supervises residents who self-administer medication. Follows physician orders and state laws to administer medications to residents who cannot self-administer their medications. Exhibits understanding of and follows medication policies and procedures. (Refer to state specific regulations regarding medication assistance).
• Maintains a clean, safe, and orderly environment for the residents. Performs general housekeeping; following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
• Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance - including emergency pull cords, telephone calls, and requests from family and friends.
• Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident.
• Encourages teamwork through cooperative interactions with co-workers LPN April 2015- July 27, 2015
Novant Healthcare Forsyth Medical Center
ICCU Nurse
Winston Salem, NC
• Responsible for the safety and care of critically ill patients in a step down Critical Care Unit.
• Communicating with Providers regarding patients managed care.
• Monitoring patients on telemetry.
• Administering medications and treatments to patients.
• Performing blood transfusions and removing PICC lines. Lead LPN June 2011-November 2014
UNC Healthcare
Urogynecology Clinic
Chapel Hill, NC
• EPIC Superuser
• Responsible for setting up the new office in Hillsborough; which included ordering all supplies (clinical and administrative) and procedure equipment. Training all new staff, unpacking and organizing the new Pelvic Floor Center at HMOB.
• Creating the Introduction to Pelvic Health handbook and Policy and Procedures for the Division.
• Designing the Pelvic Floor uniform.
• Teaching Fellows, Medical Students, Residents and Nursing staff how to perform Urodynamics, Anorectal Manometry.
• Performing Urodynamic Testing, Anorectal Manometry, and PTNS on Urogynecology patients.
• Assisting with Cystoscopies, Coaptite, InterStim, and Botox Injections.
• Performing Pelvic Floor Biofeedback.
• Telephone Triage.
• Working in the Urogynecology and Pre-op Clinics.
• Patient teaching.
• Managing the flow of clinic and outpatient surgical rooms.
• Liaison between Urogynecology and the WOCN Program.
• Ordering clinic office and surgical procedure supplies including medications.
• Performing as Department Safety Coordinator and Infection Control Liaison for off-site clinic.
• Training staff with procedures and clinical standards.
• Assisting Pelvic Pain with office nerve blocks.
LPN September 2010- June 2011
RHA Howell
Thomasville, NC
• Provides direct supervision of resident care staff, which includes monitoring job performance, conducting associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed.
• Coordinates training and education of resident care staff on an ongoing basis. This includes classroom in services and situation specific training.
• Communicates with community professionals.
• Participates in the maintenance of resident records including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately.
• Conducts pre-admission screening of prospective new residents when assigned by supervisor and updates every six months or as needed. Assures that all required documentation, including service plans and nursing assessments is completed.
• Performing Vaccinations, blood draws specimen collection as needed. Resident Care Coordinator, LPN April 2010- August 2010 Brookdale Senior Living
High Point, NC
Provides direct care to residents following an individual service plan, treats each resident with respect and dignity, recognizes individual needs, and encourages independence. Fosters a homelike atmosphere throughout the community.
• Provides direct supervision of resident care staff, which includes monitoring job performance, conducting associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed.
• Coordinates training and education of resident care staff on an ongoing basis. This includes classroom in services and situation specific training.
• Verifies all associate hours on time cards and weekly hour’s report. Completes Resident Care Associate schedules to assure proper coverage to meet resident needs and according to budget.
• Monitors staff in administration of medication, to include frequents audits of medication sheets.
• Assists the Health and Wellness Director in medication management, including administration of medications to residents, ordering medication from pharmacy and maintaining records as dictated in Brookdale Senior Living policies and procedures manual. Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to company standards.
• Observes residents health status, takes actions to address concerns within scope of practice, and reports all significant changes, reactions to medications and treatment or significant incidences to Health and Wellness Director in a timely manner.
• Conducts pre-admission screening of prospective new residents when assigned by supervisor and updates every six months or as needed. Assures that all required documentation, including service plans and nursing assessments is completed.
• Performs ongoing screens of resident physical and psycho-social needs and coordinates with Health and Wellness Director to assure quality proactive care.
• Communicates to families regarding resident's personal needs and achievements. Reminds families of need for scheduled physician, dental, or eye appointments.
• Assists in organizing and developing service plan reviews as required, with appropriate resident care team members and resident families.
• Observes residents, records significant reactions, and notifies the Executive Director, Health and Wellness Director, physician, and pharmacist (as applicable) of resident's condition and reaction to drugs, treatments, and significant incidents.
• Responds promptly to all emergency calls from residents, including residents residing in independent
• Performs daily, weekly and monthly safety and infection control checks of the home and grounds, assisting the Executive Director and Health and Wellness Director for resident health and safety purposes.
• Coordinates monthly staff schedules, arranges replacement staffing when necessary and maintains clear records of all changes, requests and irregularities.
• Participates in the maintenance of resident records including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately.
• Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by Executive Director and/or the Health and Wellness Director.
• Participates in community functions including family socials and open houses.
• Communicates with community professionals.
• Teaching new hire orientation classes: Care Connections, First Aid, Falls Management, Infection Control, and Medication Overview
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