Customer Service General Manager

CHRISTOPHER LEWIS

Email: ************@*****.*** Phone: 240-***-****

EDUCATION

University of Maryland, Global Campus

Cybersecurity Certificate 2025

SKILLS

Soft Skills: Customer Retention, Team Player, Positive Attitude, Problem Solving, Interpersonal Savvy,

Detail Oriented, Sense of Urgency, Product Knowledge, Cleaning and Sanitization, Floor Care, Waste Management, Maintenance and Repair, Safety Protocols, Time Management, Attention to Detail, Communication Skills, Flexibility, Physical Stamina, Organization, Adaptability, Customer Service, Knowledge of Safety Regulations, Equipment Operation

Hard Skills: Cash Management, Staff Training and Management, Mentor, Inventory Management,

Microsoft Office

EMPLOYMENT

Curative Feb. 2021 – Current

COVID-19 DC Site Specialist/ Site Lead (General Manager) Washington, DC

Overseeing all daily operation.

Tracking and reporting key data points using Drive Thru to track customer satisfaction and

testing averages for the Kiosk

Training and managing testing site staff/specialists

Troubleshooting on-site (Curative Drive Thru, YOH, Homebase, Slack and Google Tools)

Monitoring the Kiosk supply needs (including PPE, test kits, general supplies)

Monitoring logistics for Covid 19 testing supplies and Anility tests

Ensuring compliance with the operations regulatory requirements

Maintain all HIPAA standards

Maintaining cleanliness and functionality of kiosks.

Bluestone Lane Oct. 2022– Current

Lead Barista Washington, DC

•Deliver impeccable hospitality to our guests and fellow teammates

•Work in a team to ‘dial in' and serve a selection of delicious coffees in a variety of different brewing methods.

•Maintain café cleanliness by washing dishes, taking out the trash, and organizing.

District of Columbia Public Schools Washington, DC

Mailroom Clerk, Contractor May 2015 – March 2019 Washington, DC

Inspect mail for correct postage or imprints.

Verify address information is both visible and correct.

Printer operator; complete requests for print jobs and ensure smooth job completion and

delivery.

Analyze any and all issues with outgoing mail prior to being sent.

Operate high volume duplicating equipment.

Perform associated copying tasks & print jobs.

Operate high volume scanners.

Operate image handling software.

Ensure convenience copiers are working correctly.

Sort, distribute and handle incoming and outgoing mail/faxes, as well as apply necessary

postage.

Complete bindery jobs, QC and final check.

In-depth knowledge of multipart and sensitive file classification systems.

Track listings of present assignments and monitor office moves and misdirected mail.

Contact this candidate