Customer Service Representative

KIMBERLEE ANN LEGER

Cell: 978-***-**** ********@*****.***

Home: 603-***-****

SUMMARY

Accomplished, award winning, Customer Service Representative with a reputation for always going the extra mile. Proven ability to gain customers’ confidence and trust. Resourceful and flexible, able to adapt to changing priorities maintain a positive attitude and strong work ethic. A dedicated team player, committed to providing high quality support and excellent problem solving skills to all organizational levels. Proficient in Microsoft Word, PowerPoint, Excel, Outlook and Access. Working knowledge of QuickBooks.

EDUCATION/TRAINING

Training Unlimited-Lowell, MA

2016

Completed Computer Support Professional training program. Trained in Microsoft Word, PowerPoint, Excel, Outlook, Access and QuickBooks.

Bookkeeping Diploma, National Bookkeepers Association, 2016 Nashoba Valley Technical High School-Graduate

Business Writing & Grammar Skills-Proofreading training Vol. 1,2,3 –Time Management & Organizational Skills-Personnel/HR Assistant Seminar

PROFESSIONAL EXPERIENCE

Print Production Specialist 2 Lakeside Book Company - North Chelmsford, MA 2017 - 2024

Established and fostered customer relationships by continued communications via phone, email, fax and face to face visits

Managed customer accounts by providing customer support during the order, manufacture and delivery of completed products

Acted as a liaison between sales and manufacturing departments during the production process

Monitored manufacturing schedules, communicating ships dates and anticipated delays of customer/intra-company supplied components

Collaborated with plant personnel to resolve issues- made decisions regarding the continuation or ceasing of production when the job quality is in question, always keeping the customers’ best interests in the forefront. Reported all decisions to customers

Conducted contract review on orders received, ensuring integrity CUSTOMER SERVICE REPRESENTATIVE RR Donnelley (formerly Courier)-Westford, MA 1998-2015

Established and fostered customer relationships by continued communications via phone, email, fax and face to face visits

Managed customer accounts by providing customer support during the order, manufacture and delivery of completed products

Acted as a liaison between sales and manufacturing departments during the production process

Monitored manufacturing schedules, communicating ships dates and anticipated delays of customer/intra-company supplied components

Collaborated with plant personnel to resolve issues- made decisions regarding the continuation or ceasing of production when the job quality is in question, always keeping the customers’ best interests in the forefront. Reported all decisions to customers

Conducted contract review on orders received, ensuring integrity RECEPTIONIST/CUSTOMER SERVICE ASSISTANT

Operated switchboard, greeted and directed customers, vendors and employees to appropriated locations. Assisted customer service department

Made travel arrangements for company personnel and job applicants

Entered order and job specifications into company database

Performed reprint planning

HUMAN RESOURCES ASSISTANT

Recruited, sourced and screened new talent through media, networking, colleges and company outreach

Reviewed and distributed 401K and 403B packets

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