Sugar Land Human Resource

James Cagle

Sugar Land, TX 713-***-**** *******@*****.*** Linkedin.com/in/jamescagle1

Director of Food & Beverage Services

Versatile and results-oriented professional with 20+ years of experience spearheading operational excellence through multi-unit management, financial acumen, and staff development within the food and beverage industry.

Instrumental in overseeing initiatives that drive sales, profitability, and guest engagement through effective cost controls and safety procedures. Adept at cultivating a team-oriented environment through the implementation of human resource strategies, including recruitment, training, coaching, and development endeavors. Proficient in P&L management, budgeting, cost reduction, productivity enhancement, and outstanding sales, that increased revenue and profit margins. Solid reputation in launching new restaurants, optimizing front/back-of-house operations, and implementing improvements that elevated store rankings.

Generated an annual revenue of $25M+ across five stores, such as Corpus Christi, Rogers, Memphis, Westchase Houston, and St. Louis by effectively managing their operations.

Raised funds through five annual community events benefiting Ft. Bend Women’s Center, Child Advocates, and Hope for 3 Autism with donated time and resources.

Ranked in the top 5% among operators by securing High Performance Operator (HiPo) status for two consecutive years (2012, 2013).

Attained top company-wide revenue increase within a year of overseeing Sugar Land location as well as recognized among 150 stores at the OP Conference in 2007.

Attained a 5% decrease in labor and 4% cost reduction by leveraging and rolling out Lean Software (GO Joe) at 5 locations, which streamlined operations and boosted productivity.

Core Competencies

Strategic Planning & Execution Multi-Store Management Revenue Generation Cost Reduction & Control Food & Beverage Management Process Improvement POS System Integration Marketing Campaigns Team Development & Leadership Customer Service Sales Enhancement Menu Standardization Regulatory Compliance & Safety

Franchise Policy Development Training & Mentorship Catering Program Initiation P&L Management MS Office Suite

PROFESSIONAL EXPERIENCE

Fort Bend Food Mongers Japaneiro’s Latin & Sushi Jupiter Pizza & Waffle Company Guru Burgers & Poke Bowls

Director of Operations 2020 – 2023 Sugar Land, TX

Directed the day-to-day operations for three stores, including cost of sales (COS), labor management, cleanliness standards, and procedural compliance. Unified three separate POS systems into a streamlined toast POS across three stores while conducting on-site property assessments and integrating marketing campaigns via social media and POS email postings.

Decreased labor costs company-wide by 5% by implementing Hot schedules while hiring new personnel and rolling out the team member handbook for efficient operations and compliance.

Reduced cost of goods by +7% and operating expenses by +6% by transforming company-wide food purchasing, facilities, and R&M systems while boosting 20% takeout sales by pioneering a successful catering program.

Established a healthy working environment by performing meetings with managers across three distinct stores thrice a week.

Pepperoni's Pizza

Director of Operations 2018 – 2019 Sugar Land, TX

Streamlined menu consistency across multiple store locations by developing standardized recipes based on top-selling items, that increased accountability and morale among employees. Facilitated the recruitment and growth of manager and leadership positions to foster a robust team dynamic and operational efficiency.

Resolved discrepancies in food preparation methods by updating and distributing revised procedures in compliance with standardized policies.

Grew the company from 12 to 14 stores in 2018 through the strategic creation of franchise-oriented policies, that set the stage for scalable growth.

Reduced food costs by 4% by applying unified store practices via detailed training materials and an operational recipe book.

Piada, Italian Street Food

Chef-Partner 2017 Sugar Land, TX

Steered the Sugar Land store functions from initiation to execution while facilitating the launch of a successful catering program for local businesses. Oversaw staff scheduling and reconciled P&L accounts, and engaged in day-to-day fast-casual service to ensure streamlined operations and customer satisfaction.

Utilized HotSchedules company-wide and minimized labor costs by 5% by strategic scheduling based on sales projections and trends, which transformed scheduling into an efficiency-boosting strategic tool.

Prepared Southeast Texas chefs at the central hub to ensure top-notch culinary standards for successful store openings.

PF Chang’s

Operating Partner 2003 – 2016 Sugar Land, TX

Designed and implemented strategic plans with a team of 125+ personnel to improve productivity and foster a cohesive working environment across Houston and Westchase restaurants. Administered the recruitment, growth, and mentorship of all staff, encompassing Front of House (FOH) and Back of House (BOH) managers while upholding unwavering adherence to company philosophies and standards. Assisted in the promotion of 10+ hourly employees to managerial and Operating Partner roles through comprehensive mentoring and development initiatives. Trained and coached managers regarding restaurant performance metrics by empowering them to grasp financial reports and quality assessments.

Drove sales and profit improvements through trend analysis, tactical action plans, business review oversight, fraud monitoring, cash management, labor efficiency, and inventory control to ascertain operational and financial excellence.

Tracked procurement, cost analysis, and inventory while conducting regular P&L reviews to meet budgetary goals.

Upheld training store standards in accordance with health department regulations across Houston and neighboring markets.

Enabled restaurant teams in the areas of maximizing guest satisfaction ratings and fostering numerous loyal customers through outstanding service.

Handpicked by the executive team based on achieving exceptional revenue growth and outstanding staff performance to establish a training center for the Sugar Land location.

EARLIER EXPERIENCE

General Manager – Texas Land & Cattle, Sugar Land, TX

Manager – Solero, Houston, TX

Bar Manager – Hard Rock Café, Houston, TX

LANGUAGES

English (Fluent) Spanish (Basic)

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