Customer Service Store Manager

Meshall Copeland

Humble, Texas *****

*************@*****.***

Cell 832-***-****

Objective: To obtain a position within an established and reputable company that would utilize my experience and skills with sales and management with the opportunity for professional growth based on performance.

Skills:

● Critical Planning

● Customer Service management skills

● Analytical thinking

● Payroll

● Scheduling

● Sales Management

● Operations Management

Professional Experience

Murphy Usa Nov2015-Feb/2020

Store Manager

● Performed opening and closing duties

● Processed daily paperwork

● Prepared daily bank deposits for pick up or transporting

● Performed Monthly audits on employees

● Interview candidates for positions

● Train and assist employees as needed

● Performed maintenance duties on indoor/outdoor duties as needed

● Order inventory weekly

● Utilized hand-held scanner for audits/inventory

● Maintained monthly budget and shrink

Memorial Hermann 7/2013-Feb/2015

PCA Tech Personal Care Assistant,

● Provides patient support and services within hospital.

● You help patients with daily activities while they are recuperating from injury, illness, and/or procedure.

● Clean hospital rooms, transport patients to diagnostic tests, and help groom and eating.

● monitor and document vital signs such as temperature, pulse and blood pressure and perform basic laboratory tasks.

● work under the supervision of nurses and doctors and assist them during exams.

● Receives, classifies, reconciles, consolidates, and summarizes documents and information.

● Compiles regular and special reports, following generally established formats and procedures.

● Maintains general office and departmental files, following-up on misplaced, misdirected, or misfiled materials.

● Process and document files in accordance with established procedures and monitor to assure completion.

● Performs other job-related duties as assigned.

● Customer Services, Problem Solving, Communications & Interactions with 80 or more patients

● Provides key support, including performance of a wide variety of specialized clerical duties involving compiling and arranging data, making computations, conceptualizing and preparing reports, processing and coding documents, and maintaining specialized and comprehensive records and filing.

● Sets up and prepares statistical reports. Resolves discrepancies and may communicate with a variety of administrative and professional employees within and outside the organization.

● Transfer files to storage and set up new files.

Exxon/Mobile 5/2007-4/2013

Assistant Manager

● Processed daily paperwork

● utilized hand-held scanner for inventory

● check in deliveries

● Assist Store Manager when needed

● Assist customers with purchases, complaints

● Excellent organizational skills; with the ability to work under fast paced and adverse conditions.

● Supervise 18 employees and prepared weekly schedules for crew members

● Track all cash transactions, responsible for providing logistical assistance in all areas of transportation. City of Houston 4/2003-2/2007

Executive Assistant for Traffic Control

● Communicate and interact directly with the President and CEO of City of Houston and the Board of

● Directors on the status of all on-going Real Estate activities and board items.

● Maintain Vice President and the Director of Real Estate schedules on a continuous basis and coordinate external/internal meetings and conference calls, messages and calendars.

● Coordinate meetings and logistics, including facility reservations, meals, agenda, and meeting with visitors.

● Arranged domestic and international travel, car rental and hotel arrangements.

● Assist in preparation of bid documents and presentations. Prepare mail, invoices and expense reports and compose type, editing and proofreading all correspondence.

● Maintain manual of administrative procedures, handle phone calls, faxes and mail, copying, typing and daily correspondence.

● Perform Inventory and Catalog duties, maintain vendors, personnel contracts and billing files also manage office supplies and coordinate maintenance of some office equipment.

● Accurately updating and maintaining customer accounts and ensure billing is processed in a timely manner and assist in A/P invoices, purchasing and payroll functions, and safety statistics reporting.

● Interact with other departments within the company to ensure completion of orders.

● Develop, maintain and update filing systems.

● Assist other administrative staff in various regions as necessary to achieve team goals.

● Monitor files for client on a periodic basis, performs required procedures in accordance with the agreed order compliance instructions.

● Prepares default letters, notice of terminations when there is a failure to comply with the terms of agreement.

● Review pay history, proof of payments from debtor’s and clients to determine accuracy of payment ledger.

Equilon Lubricants/Primary Services 9/1999- 3/2003 Customer Service Representative

● Responsibilities include answering incoming calls from customers with various inquiries.

● Placing lubricant orders for package and bulk loads.

● Member of the faxed order team.

● Retrieving and distributing faxes for special accounts.

● Completed customer management applications training.

● Inputting all faxed orders and follow up with customers regarding confirmation of receipt.

● Utilized excellent telephone etiquette while providing courteous customer service.

● Communicate with various departments regarding customer’s orders (i.e., transportation, sales, pricing.)

Education

Kashmere High School August 1985-1989

Received Academic Diploma – General Studies

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