Customer Service Food Preparation
Resume:
Markus Daniels
Wilson, NC *****
***********@*****.***
Experience in construction, landscaping, warehouse production, heavy machinery operation, solar panel installation, carpeting, painting, and culinary arts, offering a versatile range of abilities. Background in food preparation, safety regulations, and customer service, coupled with your experience as a chef assistant and shift leader, demonstrates your proficiency in high-pressure culinary environments. Effecient familiarity with POS systems and commitment to food safety further enhance my qualifications in the culinary field.
Additionally, I have experience with heavy machinery operation, forklift training, and solar panel installation that showcases my adaptability and willingness to acquire new skills. Willingness to relocate and authorization to work in the US for any employer broadens my opportunities for employment.
Overall, my diverse skill sets, adaptability, and commitment to quality; makes me a valuable asset in various industries. Seeking opportunities to leverage expertise in food preparation, safety regulations, customer service, and heavy equipment operation to contribute effectively to a dynamic organization. Skills:
• Culinary Arts: Proficient in food preparation, plating, and menu item production under high-pressure, high-volume environments. Skilled in maintaining quality standards and adhering to safety regulations.
• Customer Service: Customer-oriented individual with experience in POS system operation and handling customer inquiries and requests in a professional manner.
• Construction and Landscaping: Experience in construction, landscaping, and warehouse production, including heavy machinery operation, solar panel installation, painting, and laborer duties.
• Heavy Machinery Operation: Trained in operating heavy machinery and equipment, with a focus on safety and efficiency. Forklift experience in various industrial settings.
• Adaptability: Demonstrated ability to learn new skills and adapt to diverse work environments. Willingness to relocate and work in different industries. Authorized to work in the US for any employer
Work Experience
Food Service Manager
Chili's Grill and Bar-Greenville, NC
April 2020 to Present
Manage employees, cash drops, opening and closing restaurant, maintaining safety and health code precautions and standards. Helping guests and employees, while coaching company goals and the brand standards. Ensuring all employees know menu knowledge, job descriptions and encouraging team members throughout shifts, while balancing a great atmosphere and culture. Deli Assistant Manager
Food Lion #619-Rocky Mount, NC
December 2020 to 2021
DUTIES AND RESPONSIBILITIES
• Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates
• Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
• Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge of department products to
offer solutions that meet or exceed customers’ expectations
• Control store’s expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering
(CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times, should create every other week
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Ensure compliance with local, state and federal regulations
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
• Ensure compliance with local, state and federal regulations
• Adhere to all company guidelines, policies and standard practices
• Maintain security standards
• Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses Server
Chili's Grill & Bar Restaurant-Rocky Mount, NC
March 2019 to 2020
Make sure stations, and equipment is clean, and sanitized to handle food. Consistency in standing for long hours, and handling a fast-paced environment. Cook
Dennys (RREMC)-Greenville, NC
March 2017 to November 2018
Make sure stations, and equipment is clean, and sanitized to handle food. Consistency in standing for long hours, and handling a fast-paced environment. Cook/Prep
DENNYS-Raleigh, NC
June 2015 to November 2016
Start Pay Rate : $9.00
End Pay Rate: $10.00
Delivered an exceptional dining experience with friendly, fast service. Completed closing duties, including restocking items and closing out the cash drawer. Seasoned and cooked food according to recipes or personal judgment and experience. Ensured first-in-first-out system with all ingredients labeled and stored properly. Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Cooked food properly and in a timely fashion, using safety precautions. Collaborated with other personnel to plan and develop recipes and menus Solar Installer
CLP RESOURCES INC-Raleigh, NC
January 2014 to November 2015
Being able to lift over 50 pounds repeatedly, use of power drills, forklift an motor carts. Consistent work cold or heat, maintain a working mentality 10+ hours 6 days a week sometimes Sundays, follow safety procedures and get the job done in a timely fashion Cook/Prep
OLIVE GARDEN-Greenville, NC
October 2011 to February 2015
Start Pay Rate: $8.50 (hourly)
End Pay Rate: $10.00 (hourly)
CORRECTLY RECEIVED ORDERS, PROCESSED PAYMENTS AND RESPONDED APPROPRIATELY TO GUEST CONCERNS. SERVED FRESH, HOT FOOD WITH A SMILE IN A TIMELY MANNER. MASTERED POINT OF SALE (POS) COMPUTER SYSTEM FOR AUTOMATED ORDER TAKING. ASSISTED MANAGEMENT WITH MONTHLY INVENTORY CONTROL AND WEEKLY STOCK ORDERING. ASSISTED CO-WORKERS. CHECKED THE QUANTITY AND QUALITY OF RECEIVED PRODUCTS MANAGED KITCHEN OPERATIONS FOR HIGH GROSSING, FAST-PACED FAIR CONCESSION KITCHEN.
Education
High school diploma
Pitt Community College - Greenville, NC
January 2018 to September 2019
High school diploma
STRAYER UNIVERSITY - Raleigh, NC
July 2016 to May 2018
Skills
• Roofing
• Food management (2 years)
• Packaging
• Pallet Jack (2 years)
• Stocking (3 years)
• Assembly (4 years)
• Landscape Maintenance (1 year)
• Cooking (10+ years)
• Heavy Lifting
• Heavy Equipment (8 years)
• Construction (2 years)
• Kitchen Management Experience
• Cleaning Experience
• POS
• Kitchen Staff (10+ years)
• Construction Laborer (2 years)
• Factory
• Handyman
• General Laborer (7 years)
• Warehouse Experience (7 years)
• Inventory Control (4 years)
• Lawn Care
• Assembly Line (3 years)
• Food Prep (10+ years)
• Culinary Experience
• Solar Installer (2 years)
• Warehouse Associate (4 years)
• Customer Service
• General Labor (7 years)
• Stocking (3 years)
• Food Handling
• Cash management (10+ years)
• Food Service (10+ years)
• Mechanical Knowledge
• Loader Operation (3 years)
• Warehouse (6 years)
• Landscaping (2 years)
• Forklift (2 years)
• Grill (10+ years)
• Food Safety
• Food Service Management
• Shift Management
• Team management
• Customer service
• Leadership
• Load & unload
• Forklift
• Heavy lifting
• Assembly
• Shift management
• Food handling
• Cash handling
• POS
• Kitchen management
• Restaurant experience
• Cooking
• Employment & labor law
• Cash management
• Serving
• Cash register
• Sales
• Food service
• Retail sales
• Basic math
• Communication skills
• Solar installation
• Power tools
• Warehouse experience
• Analysis skills
• Construction
• Precision measuring instruments
• Manufacturing
• Mechanical knowledge
• Hand tools
• Renovation
• Carpentry
• Tile laying
• Leadership
• Shift management
Certifications and Licenses
Driver's License
Assessments
Basic maintenance and repair — Proficient
January 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Mechanical knowledge — Proficient
November 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Manufacturing fit — Completed
January 2024
Measures the traits that are important for success in manufacturing roles Full results: Completed
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Workplace safety — Proficient
April 2021
Using safe practices at work
Full results: Proficient
Food service: Customer situations — Proficient
February 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Completed
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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