Customer Service Representative

BRITTNIE TAYLOR

Patterson, GA ***** 912-***-**** ***************@*****.***

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

Goal-Oriented

Follow-Up Calls

Performance Tracking

Cold-Calling

Project Management

Complaint Resolution

Sales Promotion

Training and Mentoring

EXPERIENCE

02/2023 to 03/2023 Customer Call Center Representative Micahtek Broken Arrow, OK

Provided customer service support by responding to inquiries and resolving complaints in a timely manner.

Responded to customer inquiries via telephone, email, and chat services.

Assisted customers with product information, pricing details, order status, billing issues, and other related matters.

Performed outbound calls to follow up on customer orders or survey customers regarding their satisfaction levels.

04/2008 to 07/2010 Outbound Customer Service Representative Desert Marketing Publications Mesa, AZ

Processed orders, forms, applications and requests. Resolved customer complaints via phone, email, mail or social media. Maintained records of customer interactions and transactions. Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.

EDUCATION AND TRAINING

Some College (No Degree): Business Administration And Management American InterContinental University Schaumburg, IL Some College (No Degree): Women's Ministry

Rhema Bible Training College BrokenArrow

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