Customer Service Experience
Resume:
Caddell, Chandra
Edmond, Oklahoma 73012
*********@*****.***
***********@***.***
Qualification Highlights
** ***** ** ******** ******* experience.
Administration skills include Microsoft Project, Word, Excel, and PowerPoint.
Train 40 plus Unit Deployment Managers on Mobility Readiness on a quarterly basis.
I have a wide spectrum of work experience, medical, financial, and military background.
Experience training numerous employees in multiple career fields on different subjects.
SME Mobility Process.
Administrator SharePoint.
POC and coordinator for Cargo Purchases for Air Mobility Command’s Contingency Response Units.
Experienced Master Planner with a proven track record in meticulously planning and overseeing end-to-end schedules for complex projects. Skilled in coordinating with diverse stakeholders, leading schedule review meetings, and ensuring compliance with milestones and budgets. Proficient in utilizing advanced planning tools such as Microsoft Project, DelTek's Open Plan Professional, and conducting Critical Path as well as driver analysis. Adept at providing leadership, training, and contributing to the strategic success of projects through effective planning and scheduling.
Professional Experience:
The Booz Allen Hamilton Integrated Planner and Scheduler
Date Oct 2020-Current
Plan aircraft schedule from cradle to grave.
Interact and maintain schedules for various programs within the B-52 program
Present PowerPoint briefings for colleagues and upper management.
Coordinate with engineers to ensure timelines on aircraft various events leading to ground and flight test.
Provide customers service to suppliers within company as well as other stakeholders.
Verify with other schedulers that information in the schedules are within milestones and EOC, and IOC dates.
Attend various leadership courses and planning/scheduling training.
Train other Project Managers on the process of how to use Microsoft Project, as well as the steps of the Airworthiness Boards, the Configuration Boards, and documentation needed for Flight Clearance when it comes to ground and flight test of various weapon programs.
Review professional goals on a quarterly basis.
Utilize Microsoft Excel and Microsoft Project.
Currently in the process of utilizing the DelTek program Open Project Plan which is a system that produces schedules, reports, and other various information pertaining to Program Management.
Lead weekly, bi-weekly, and monthly schedule review meetings with various IPTs on the weapons program.
Participate in meetings with stakeholders with 25 to 50 people from internal and external population.
Review budgets from various programs totaling several millions of dollars.
Compare and contrast various IMS from stakeholders to ensure they are compliant within the parameters of the Statement of Work.
Review monthly budget of the stakeholder’s progress on task associated with Earned Value Management.
Utilize DelTek Acumen Touchstone ensure that program schedules are in compliance with the DMCA 14-point assessments.
The CDLR lead for distribution of items that are in LCMP.
Negotiate and review Statement of Work and the modifications of contracts B-52 SPO.
The Boeing Company Integrated Planner and Scheduler
Date May 2019-Oct 2020
Plan aircraft schedule from cradle to grave.
Present PowerPoint briefings for colleague and upper management.
Coordinate with engineers to ensure timelines on aircraft production.
Analysis data and EVMS in plans and schedule.
Provide customers service to suppliers within company as well as contractors.
Verify with other schedulers that information in the schedule is within milestones.
Ensure that the hours/financial of program are within budget.
Attend various leadership courses and planning/scheduling training.
Assets professional goals on a quarterly basis.
Create PowerPoint presentations for team members.
Utilize Microsoft Excel and Microsoft Project
Arrange travel for conferences.
Air Force Sustainment Center/LGO: Logistics Management Specialist MPA Active Duty Tour GS-346/343-12/13
Date: July 2008- Current as Mil duty 24 days a year
Strategic Planner, Air Force Sustainment Center, Tinker AFB, OK.
Logistics Planner, Air Mobility Command, Scott AFB, Il.
All of the below task are in support of the DoD in a Project Management Function.
Chaired the 2020 Global Air Mobility Support Systems for Contingency Response Forces.
Created UTCS for the Contingency Response Forces to ensure agility of tasked force in accordance with Air Force Gen.
Lead program management for unit type codes changes for the CRW.
Oversees modernization of $120 million Open force module readiness 435 UT2Cs and 50 AFSCs.
Plan and validate movement of joint forces elite special operators’ engagement of Intel collection/analysis/dissemination ops.
Coordinate capabilities for C2 equipment across three MAJCOMS, and 24 units.
Prepared and presented information to CCs as part of the Operational Planning Team in regard to exercise and real-world events.
Responsible for developing future concepts and strategic plans to meet and sustain Air Force objectives for Supply Chain Management and Depot Maintenance organizations.
Initiated actions to implement the Logistics Command and Control (C2) Concept of Operations (CONOPS) signed by the Chief of Staff Air Force (CSAF) in Sep of 17 and assisted with facilitating the Log C2 capabilities assessment, which achieved approval at the AF Capabilities Development Working Group.
Assisted with development of the inaugural Log C2 Program Objective Memorandum input and achieved AF Logistics Board support for Log C2 to be a Planning, Programming, Budgeting & Execution Process priority and an fiscal year 21 Planning Choice.
Facilitated the integration of combat support capabilities and constraints into contingency planning and execution at the global, combatant command, component, and wing levels.
Advises and provides AF-enterprise-level guidance on planning, managing, and coordinating the logistics support for assigned systems or subsystems; integrating separate functions of supply, maintenance, procurement, and quality assurance into logistics activities required to sustain system fielding.
Conducts reviews and analysis of interrelated issues of supply chain, supportability, effectiveness, efficiency and productivity to develop recommendations to senior leadership regarding the viability of specific planning courses of actions.
Assisted the Agreement Officer Representative (AOR) for Other Transaction Agreement (OTA), overseeing two vendors in their development of two Logistics Common Operating Picture (COP) prototypes that were highly successful; paving the way to transition OTA pilot to production.
Prepares and maintains Concept of Operation for Business Marketing initiatives and campaigns.
Assesses impact of proposed or actual changes in agreements, requirements, documentation, and schedules; coordinates program fixes with affected organizations and keeps stakeholders informed of results.
Monitors program specific deficiencies and develops corrective actions within specified timeframes and program milestones as needed.
Logistics Command and Control (Log C2) Log C2 is one of eight emerging capabilities in the AF/A4 Enterprise Flight Plan. It will provide the ability to orchestrate Logistics and Sustainment across the Enterprise. Logistics leaders with decision making authority will use the near-real time Common Operating Picture (COP) to plan, execute and monitor robust Logistics and Sustainment directly supporting kinetic and non-kinetic operations across the range of military operations. Integrated fully into the Joint Logistics Community and under the principles of Agile Combat Support, Command and Control and Reach Back, the power of the AF Logistics Enterprise will flex to rapidly recover, reconfigure, and adapt to changing requirements while instantaneously aggregating, disaggregating and re-aggregating Mission Generating forces in Anti-Access/Area Denial environments.
Log C2 has a CSAF approved CONOPS and is currently under-going gap analysis as well as COP prototype development. Set the Theaters (StT). StT is one of eight emerging capabilities in the AF/A4 Enterprise Flight Plan. It will reassess the Logistics Enterprise’s capability to globally posture support for contingency operations.
Currently, StT is focused on PACAF and USAFE. AFSC is working as the integrator to help validate requirements for BEAR, AGE, Airfield Damage Repair, Vehicles, Fuels Support Equipment, and SFS for both theaters.
Wargaming LGO is also tasked with AFSC’s wargame and exercise participation.
The wargaming role is leveraged to test Log C2 concepts, while the exercise role is focused on emergency and contingency response readiness.
Produced briefings that are presented to CC in AFSC/LG.
Participated in CBA (Capabilities Base Assessment) conference.
Provided information and produced products for CBA initiation study plan.
Input information in the SOCCER which is an AFMC web-based system for ESSS.
Assist with War Gamming and Tabletop Exercises as needed.
Provides CC with information regarding Full Spectrum Readiness from HAF, AFMC, and AFSC.
Coordinate various conferences for LGO.
Assist with inputting information for (POM) and Military Interdepartmental Purchase Request (MIPR) processing for programs for LGO.
Perform a daily review, of Time Phased Force Deployment Data (TPFDD) for tabletop exercise (TTX) status of all deplorers and cargo. This information is derived from DCAPES (Deliberate Crisis Action Planning and Execution Segments). It is in the SIPR environment and is a data base that uses text files and excel information pulled from those data files to produce analytic reports to the CC.
Responsible for inputting and coordinating analysis information of War Chest items financial information for Air Force Sustainment Centers including Hill, Tinker, Robins, and Scott AFBs and reporting to Headquarters Air Force Material Command.
Perform a daily review, of Time Phased Force Deployment Data (TPFDD) in order to obtain mission numbers for personnel directed to fly via aggregate air or commercial into the Area of Responsibility.
Responsible for developing, evaluating, monitoring and supervising logistic plans and programs.
Maintain compliance of war readiness material, deployments, employments, support agreements, and Base Support Plans.
Develop and publish the Schedule of Events (SOE) for the ARW and act as the ARW liaison within the Deployment Control Center (DCC) during deployment and exercise operations.
Serve as a liaison to 72 ABW, 4th, and Air Force Reserve Command (AFRC) for the continuous analysis, review and evaluation of AFRC unit level guidance helping to ensure the best utilization of equipment and personnel to meet all contingency and steady state objectives.
Routinely review and update Higher Headquarters (HHQ) directives for unit deployments and mobilizations to meet total force mission requirements while working within current unit manning constraints. This information is posted on the wing SharePoint which is accessible for 1200 members read only access.
Responsible for preparation/presentation of briefings for wing/unit commanders on status of 507 ARW assets, delivers advice, recommendations, and consulting guidance to ARW and AFRC leadership based on installation capabilities and shortfalls.
Records manager of 12 file plans for the 507 LGRDX office.
Security manager for the Squadron and was responsible for MICT inputs for the program.
ART Approver/ Reporter for Wing and Squadron AEF Reporting Tool. ART is a SIPRNET Web-based tool report timely and accurate UTC readiness and tasking status.
DRRS (Defense Readiness Reporting System )/SORTS (Status of Resources and Training Systems ) Approver/Reporter for Squadron SIPR system that reports unit readiness status of equipment and training to HHQ.
Trained CC, UDM, ART monitor approvers on how to utilize AEF online programs and ART reporting status.
BaSE is the Base Expeditionary Support Plan.
Performed the base support planning process. Prepared and directs the compiling, coordinating, publishing, distribution, maintaining, and implementing of base support plans. The information is inputted in the system and in compliance with the 72nd ABW. There are 13 different units and including three hangars. I am the primary person on the appointment letter for the task.
Interpret, coordinate, and edit unit responses to AFRC taskings. Integrates local responsibilities and programs to meet taskings defined under all assigned Operational Plans (OPLANS) and Concept Plans (CONPLANS).
Supervised the reconstruction of the Support Agreements between 507 ARW, 513 AWAC, 1st Aviation, and the 72nd ABW 133K.
There are 15 MOA (Memorandums of Agreement) and MOU (Memorandums of Understanding) within the organization.
AFPC/DP, Human Resources Specialist, GS-201-11
Date: March 2016-May 2019 40 hours per week
Classify GS, WG, NH position for the Air Force
I classified GS (General Schedule), ACQDemo (Civilian Acquisitions Workforce Personnel Demonstration Project), and Wage graded positions.
Processed actions in RNT (Right Now System) MyPers and DCPDS (Defense Civilian Personnel Data System).
Audit and update SCPD (Standardized Core Personnel Document), and input them into PARIS (Personnel Automated Records Information System).
Employment Relations experience includes processing disciplinary actions for supervisor.
Advise management on potential program problems such leave abuse, discrimination, fraud, impact on employee morale, and various other issues.
Conduct research and analysis as I prepare 3 part folders coordinate with management and legal prior to disciplinary action being implemented.
Processed actions in DCPDS.
Since being employed in the program, assigned to numerous projects safety briefing and the other was metrics analysis reports which involved reviewing data from Hill, Robins, Wright Patterson, and TAFB on personnel issues.
Veterans Affairs, Medical Support Assistant GS-679-05
Date: April 2013-March 2014, 40 hours per week
Responsible for the admission and discharge of patients to various units at the VA hospital.
Make appointments, verify contact information, and scan documents for patient medical records.
Provided customer service to the patient, the patient family, and other employees.
Arrange for transportation for the discharge and admission of patients.
Provide emotional support to the patient and family member of the person being hospitalized.
St. Anthony Hospital Mental Health Technician II
Date: Feb. 2005- June 2023 16 hours per week
Responsible for the care of mentally/physically ill adults, children, and geriatric population.
Chart behavioral, mental, and physical changes from the patients
Use the EPIC (computer system utilized by the hospital) to admit the patients to the unit, discharge from the unit and place standard orders regarding the program.
Instruct as well as supervise mental health recovery groups.
On occasion, assign 150+ employees to the nursing units.
Responsible for inputting employees’ time keeping information into KRONOS time keeping system.
Assign transportation drivers to various duties regarding discharges of patients, taking patients to appointment, and admitting patients to units.
Take the patients vital signs, monitor the food intake input and output, and help the patient with their ADLS.
Abiding by the laws regarding HIPPA on patient rights.
Orientate new mental health techs to the units, assigning new member to the Unit Base Counsel, and incorporating new ideas from staff and patients to ensure an effect program for the patients on the units.
Provide emotional support to the patient and family member of the person being hospitalized.
Education
2014 Master of Science in Human Relations, University of Oklahoma
2002 Bachelor of Arts and Science in Psychology, University of Oklahoma
2021 AA in Logistics Planning Management, CCAF
2024 Starting Summer AA Program for Cyber Security at OCCC
Training
2023 ACQ 2020 Intermediate Systems Acquisitions, Part A
2023 ACQ 1010 Fundamentals of Systems Acquisitions Management
2023 ACQ 0030 Overview of Acquisition Ethics
2023 PMT 0120 Program Scheduling
2018 CLR 101 Introduction to the Joint Capabilities Integration & Development System
2015 ACQ 101
2014 AC130WICSO AC-130W Instructor Combat System Officer Upgrade
2010 Deliberate Crisis Action Planning Execution System
2009 War Readiness Materiel, Support Agreement & Acquisitions, MOAs, & MOUs
2009 LOGMOD Logistic Module
PME
2014 ALS Airman Leadership School Correspondence
2017 NCOA Course 15 Test one complete
2021 NCOA Academy Graduate
Certification
2021 PM Readiness for Booz Allen Hamilton
2016 Federal Human Resources Certification I
Awards
Command Chief Coin for 507 ARW for assistance with Deployment in 2009
4th Air Force Top Three Award and Coin for SAV visit July 2009
Air Force Achievement Medal 11/2010 for operation Artic Care 2010.
Outstanding Support Specialist for the 385th AEG Certificate and Coin 2011
First Shirt Coin 2011
Employee of the Month 385th AEG 2011
AMC Outstanding Performance Team ORI 2012
Air Force Commendation Medal 2012
Air Force Achievement Medal Second Oak Leaf Cluster 2014
3rd Quarter NCO of the Quarter for the 17 SOS Kadena AB, Japan July 2015
40 hours-Time Off Award 2015
500 Cash Award 2015
Air Force Achievement Medal Third Oak Leaf Cluster 2015
4th Quarter NCO of the Quarter for the 507 ARW 2015
NCO of the Year 507 ARW 2015
507 LRS Live Award 2016
2016 40-hour time off Award
4th Air Force General Coin 2017
2017 AFSC Coin
2017 300 Cash Award
2017 MDC2 Coin
2017 4th Quarter NCO Traditional Reservist for Air Force Sustainment Center
2018 Air Force Commendation Medal
2020 1st Quarter NCO Divisional Winner for HQ AMC A3M
2020 Air Force Commendation
2021 Booz Allen Hamilton Bonus
2022 Booz Allen Hamilton Bonus
2023 Booz Allen Hamilton Bonus
2023 Booz Allen Hamilton Diamond Team Award
2024 Booz Allen Hamilton Bonus
Reference:
Linda Cooper 405-***-****
Jonyka Boger 904-***-****
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