Customer Service F B

*** *. ***** **. ******, WA ***** (***) *** - **** ***********@*******.***

Profile

Experienced Barista and F&B Supervisor with twenty plus years dedicated to the food and beverage industry as a leader and team player. Excels at critical thinking and problem solving, skilled at multi- tasking and time management, and passionate about delivering personable customer service and customer satisfaction to every guest and customer in a high-volume, fast paced establishment. Experience

F & B SUPERVISOR/BARISTA DOUBLETREE BY HILTON AUGUST 2014 – MARCH 2024

· Supervise day to day operations of a busy outlet in an 850 Guest rooms Hotel.

· Train new hires and staff in service, sanitation, and safety procedures.

· Ensure food and beverage preparation, food storage and work areas remain in compliance with safety regulations and health codes.

· Ensure inventory is well stocked and place new orders to stay up to par on stock.

· Clearly and promptly communicate pertinent information to staff, such as special events, large groups in house and last-minute changes to schedules.

· Preform direct Barista work duties.

BARISTA OWNER/MANAGER THE DAILY BUZZ ESPRESSO AUGUST 2012 – JUNE 2014

· Managed and grew a profitable Espresso business.

· Took ownership for accomplishing new and different requests to enhance coffee shop reputation and generate revenues.

· Registered above one hundred customers into the company’s daily loyalty program.

· Managed and maintained inventory by ordering, receiving and stocking shop on a weekly basis.

· Collaborated with prospective Vendors to prepare efficient product marketing strategies and drive business development.

Angela Dahl

Education

FOSTER SENIOR HIGHSCHOOL JUNE 1999 TUKWILA, WASHINGTON Skills & Abilities

· A team player, highly motivated and able to

work independently.

· Successfully identifies, analyzes, and solves

problems.

· Strong organizational skills with the ability to multitask.

· Adaptable to handle busy workdays and

remain poised under pressure.

· Excellent interpersonal, oral, and written

communication skills to interact with all levels

of company personnel, guests, and customers.

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