Customer Service Work-From-Home

Taylor R. Mason

Atlanta, Georgia **************@*****.*** 470-***-****

Objective:

To leverage my extensive customer service experience and excellent communication skills in the role of a Work-from-Home Live Chat Customer Service Specialist, aiming to provide exceptional support to clients while enhancing brand perception.

Education:

Stephen F. Austin University, Nacogdoches, Texas - Bachelor of Business Administration Minor in Kinesiology

Experience:

Jones Lang LaSalle, Houston, Texas - Senior Product Manager (3/2020 - 6/2022)

- Led cross-functional teams to deliver products on time and within budget showcasing strong multitasking abilities.

- Developed product roadmaps aligned with company goals ensuring timely delivery of solutions.

- Spearheaded the launch of three successful products demonstrating ability to work under pressure. Alorica, Houston, Texas - Call Center Specialist (7/2022 - 12/2023)

- Managed inbound and outbound calls providing first line support for customers.

- Assisted customers navigate products/services resolving concerns efficiently through outstanding communication skills.

- Collaborated with cross-functional teams for seamless customer experiences maintaining composure under pressure.

Guardant Health, Houston, Texas – Client Support Associate (8/2022 – 10/2023)

-Cultivated positive client relationships addressing inquiries via email and live chat.

-Focused on conflict resolution handling escalated concerns professionally.

-Collaborated with team members improving overall customer satisfaction scores. Skills:

Exceptional Communication Skills Multitasking Abilities Conflict Resolution Skills Team Collaboration Skills Proficiency in Microsoft Office Suite Leadership Experience & Activities:

Team Coordination: Demonstrated leadership by coordinating group projects requiring task delegation and effective communication similar to assigning referrals in a referral service role. Project Management: Successfully managed projects from inception to completion overseeing timelines budgets resources showcasing organizational skills attention detail multitasking abilities essential managing clinical referrals administrative components effectively.

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