Customer Service Business Development
Resume:
SOUFIAN EL ORCH
***************@*****.***
11F Tower 2,
I have been working in Sales and Business Development/Customer Service in Greenbelt Hamilton, Legaspi St.
the hospitality industry. I have international experience having worked in Makati City 1228
Morocco (my motherland), UAE and Philippines. My main skills include my
ability to speak in Arabic and French fluently.I am passionate about customer
relations and sales and can do the job both remotely and face to face.
EXPERIENCE SKILLS
CUSTOMER SERVICE AGENT (Mar 2021 - Sep 2021) ● Sales and Business
Dowinn Group (Online Casino) / Manila, Philippines Development
My responsibility as an agent in the online casino is to make sure that I keep ● Business Management
players happy by liaising their game between the staff of a casino and make ● Customer Service
sure to meet all the requests of a player.
SALES AND BUSINESS DEVELOPMENT (Jan 2019 - Dec 2020)
Highventures Corporation Ltd - Hong Kong / Manila, Philippines LANGUAGES
I worked as an International Trading Manager on Wholesale & Clearances
Sales towards UAE countries. ● Arabic - Native
● French - Fluent
SALES REPRESENTATIVE (July 2016 - Dec 2018) ● English - Fluent
Crystal Gallery / Abu Dhabi, UAE
I worked as a sales representative who sold & assisted Arabic guests and
clients as well as foreign tourists who are interested to buy crystals.
EDUCATION
HOTEL LOBBY MANAGER (Jan 2015 - June 2016)
Danat Hotels / Abu Dhabi, UAE DIPLOMA IN ELECTRICITY,
Started as a Receptionist and promoted to Lobby Manager, assisting Foreign CABLING AND CAMERA
& Arabic guests. SETTING
2008
BUSINESS DEVELOPMENT (July 2013 - Dec 2014) Jaber ibno Hyane - Casablanca –
Perfume Business (Retail & Wholesale) / Casablanca Morocco Morocco
My main responsibilities include Sales, Business Development &
Management of a family business. I supervised production and exportation of BACCALAUREATE:
goods to African countries such as Mauritania, Ivory Coast, Ghana and Togo. MODERN LITERATURE
2007
HOTEL AND RESTAURANT WAITER (Jan 2012 - June 2013) Ibn Elbannae Almorrakochi -
Villa Mandarine Hotel / Rabat Morocco Casablanca – Morocco
SALES & BUSINESS DEVELOPER (Jan 2011 - Dec 2012)
MAROMBAL Company / Tangiers Morocco
As a Sales and BD representative, I'm tasked to follow through the sales of
our partners. I provided consultation and recommendation on the marketing
side on how they can increase their sales.
BUSINESS DEVELOPMENT-PART TIME (Jan 2009 - Dec 2011)
Traditional Moroccan Clothing / Casablanca Morocco
As this is our family business, my task is to help sell the goods in our shop,
such as Moroccan traditional clothes and perfumes.
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