Sales Manager Customer Service

Wayne Fairbanks

407-***-**** + **************@*****.*** + Lake City, FL, 32024

Summary Accomplished Sales Manager offering high performance leading development and

implementation of superior sales strategy. Proven track record of identifying and creating

profitable business opportunities, qualifying authentic prospects and cultivating strong

partnerships. Demonstrated expertise in team leadership and development.

i + Datecrven decision-making + Sales Targeting

Skills + Customer Engagement + Customer Service

+ Sales Presentations + Bid Request Management

+ Product positioning + Marketing Strategy Development

+ Contract Management + Reference seling

+ Customer Bling + Mutttasking

+ Customer Trend Analysis + Professional Demeanor

Experience 06/2020 - 01/2023

Product Sales Manager, Valued Merchant Services, Lake City, FL

+ Created presentations for clients outining company products and services.

+ Generated weekly and monthly reports tracking progress on goals set by management.

+ Provided training for new hires on product knowledge, sales processes, and customer

service techniques.

08/2020 - 11/2021

Independent Contractor, Symmetry Financial, Dallas, TX

+ Maintained relationships with existing customers while seeking new ones.

+ Resolved customer inquiries promptly via phone or email communication channels.

+ Built successful partnerships with other businesses in related industries

+ Coordinated shipping of products or services to customers in a timely manner.

+ Brought in substantial word-of mouth business based on quality of work and customer

service skills,

10/2018 - 12/2019

Sales Associate, Vector Marketing Company, Gainesville, FL

+ Tracked sales performance metrics to identify trends in market place.

+ Upsold additional items based on customer interests and needs.

+ Assisted customers with product selection, sizing and styling

+ Maintained up-to-date knowledge of store merchandise and policies.

+ Helped customers find specific products, answered questions, and offered product

advice

Education ed Uber Unvry oc VA

Training

07/2001

Vocational, Information Technology

‘Montgomery County Education And Pre Release, Dayton, OH

05/1996

GED

Cuyahoga Hills Boy School, Cleveland, OH

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