Operations Manager Customer Service
Resume:
ARRELLE ROBINSON
Warren, OH *****
*********@*****.***
Adaptable professional with 11.5+ years of experience and a proven knowledge of case management, customer service, and staff training and development. Aiming to leverage my skills to successfully fill the
Operations manager role at your company.
Work Experience
Operations Manager
The Ellie House Inc. - Warren, OH
March 2023 to Present
• Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality.
• Establish work schedules and assign staff.
• Perform personnel duties, such as hiring staff and evaluating work performance.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Operations Manager
Via Quest Residential Services (formerly New Leaf Residential inc.) - Youngstown, OH May 2013 to April 2023
• Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality.
• Establish work schedules and assign staff.
• Perform personnel duties, such as hiring staff and evaluating work performance.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Home Health Aide
Visiting nurses association - Cleveland, OH
October 2012 to May 2013
• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
• Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
• Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Direct Support Professional
Consumer support services - Niles, OH
June 2010 to October 2012
• Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
• Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
• Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Education
Bachelor of education in Gerontology
KENT STATE UNIVERSITY - Kent, OH, US
May 2010
High School Diploma
WARREN G. HARDING HIGH SCHOOL - Warren, OH, US
May 2006
Skills
• Case Management
• Training & Development
• Interviewing
• Process Improvement
• Management
• Quality Assurance
• Medication Administration
• Driving
• Customer service
• Supervising experience
• Typing
• Training & development
• Direct sales
• Interviewing
• Sales
• Project management
• Quality assurance
• Operations management
• Management
• Teaching
• Computer skills
• Computer literacy
• Communication skills
• Box truck
• Moving
• Google Suite
• Recruiting
• Business development
• Basic math
• Microsoft Office
• Front desk
• Leadership
• Mentoring
• AI
Certifications and Licenses
CPR Certification
AED Certification
Driver's License
First Aid Certification
Groups
Eastern Star
March 2010 to Present
Additional Information
FA/CPR instructor
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