Technical Support Customer Service
Resume:
Jonathon Walker
Professional Summary:
Versatile and results-driven professional with extensive experience across various industries including insurance, food service management, technical support, retail management, and delivery service. 10087 East County Road 16
Slocomb, AL 36375
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EXPERIENCE
DoorDash, Dothan, AL — Delivery Driver
01/2022 - PRESENT
- Delivered food orders to customers promptly and accurately, ensuring high levels of customer satisfaction.
- Managed multiple deliveries efficiently, optimizing routes and maintaining communication with customers.
- Handled customer inquiries and resolved issues to enhance the delivery experience.
Speedway, LLC, Montgomery, AL — Assistant Manager
10/2021 - 01/2022
- Managed daily operations, including staff positioning, inventory management, and customer service.
- Implemented sales strategies to increase revenue and improve store performance.
- Handled cash management, financial reporting, and ensured compliance with company policies.
Platinum Choice Healthcare, LLC, Boca Raton, FL —
Licensed Insurance Agent
09-2020 - 10-2021
- Guided clients through the process of selecting and enrolling in insurance plans, ensuring they receive the best possible coverage.
- Maintained comprehensive knowledge of insurance products and regulations to provide accurate and reliable information.
- Maintained detailed and organized files with sensitive information in a safe place of client enrollments and policies.
- Built and maintained strong client relationships, leading to high SKILLS
- Time Management
- Customer Service
- Problem-solving
- Communication
- Leadership
- Inventory Management
- Financial Management
- Team Building
- Sales
- Customer Relations
- Product Knowledge
- Negotiation
- Technical Support
- Appointment Setting
- Attention Detail
- Multi-tasking
rates of client satisfaction and retention.
Rush Tech Support, Hypoluxo, FL — Appointment Setter/ Computer Tech.
01/2020 - 08/2020
- Contacted previous clients to offer renewal services and managed minor updates and technical support for their computer systems.
- Assisted clients with troubleshooting and resolving technical issues, ensuring minimal downtime and high levels of customer satisfaction.
- Coordinated with agents to facilitate client renewals and service upgrades.
Taco Bell, Greenacres, FL — Shift Lead
02/2019 - 01/2020
- Supervised and coordinated team members during shifts to ensure efficient operations and high standards of customer service.
- Managed inventory, placed orders, and ensured compliance with health and safety regulations.
- Trained new employees and provided ongoing support to enhance team performance.
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