Customer Service General Manager

Jerome A Brown

**** ******* ******, ********* **. 32905 Apt 102

Email ***********@*****.*** Phone- 321-***-****

OBJECTIVE: To be a part of a growing multifaceted organization that will utilize and enhance my skills, knowledge and experience in Management and customer service, added to learning new skills that will aid in business productivity and profitability, as well as professional and personal development.

PROFESSIONAL PROFILE: Customer services specialist with extensive management experience. I possess strong interpersonal skills, added to being an innovative problem solver; with over sixteen (16) years of combined experience. I am accustomed to working with a team and in a highly stressed environment. Possess leadership abilities, and troubleshooting skills, adaptability and willingness to evolve through educational and professional training.

WORK HISTORY AND PROFESSIONAL ACCOMPLISHMENTS:

February 2020-Present Starboard Group- General Manager

October 2017- November 2018 Coffee Traders Ltd -General Store Manager- Café Blue/Deli Works

May 2014 – October 2017 Tastee Limited -Branch Manager

October 2007-April 2013 Mothers Enterprises Ltd- Restaurant Manager

Core Functions

* Manage all areas of operations such as Human Resources, Product Quality,

environment readiness, service and sales delivery, finance and audit control.

* Customer Care Resolution, resolve customer complaints and ensure full satisfaction.

* Sales and marketing

* Human Resource Development and Management, coordination and planning of training sessions for employees. Motivate, Recruit, hire, and oversee HR matters.

* Maintain budget and records, prepare payroll, and purchases, monitor bookkeeping records as well as inventory management.

* Enforcement of management systems to ensure health and safety

standards for patrons and employees.

Major Results:

* Four times sales record holder at Starboard Group of more that one location

*Double time Grand opening General Manager of newly renovated stores and oversaw

projects.

*Tipple time Customer Satisfaction champion location within the region for year 2011:

Hospitality

Speed of Service

Product Quality and cost control

Environment and Sanitation management

EDUCATION

Portmore Community College - 2010

Pending: Associate of Science Degree in Hospitality and Tourism Management

Pembroke Hall High School - 2007

MAJOR ACHIEVEMENTS:

Deputy Head Boy and Head Boy of Pembroke Hall High School 2006-2007

Five (5) Caribbean Examination Council (CXC) subjects

CERTIFICATE of Accomplishment:

Staff Performance and Appraisal

Customer Service

Introduction to Microsoft excel

Heart of Coaching

Leadership

Interviewing Techniques 2011

Train the Trainer

FUNCTIONAL AREAS OF EXPERTISE

Human Resource Development

Customer Care Resolution

Inventory Management

Sales and Marketing

Leadership

Data Management

Microsoft Enterprise

adaptability to new systems

Internet

INTERESTS: Reading, Listening to music and cooking.

REFERENCE/S: Submitted upon request.

Contact this candidate