Customer Service Store Manager
Resume:
Lisa Smyth
Contact
Buckeye, Arizona 85326
***********@*****.***
Objective
Experienced customer service professional seeking a challenging yet rewarding role where I can leverage my many years of experience providing fast, accurate, and empathetic support to a wide range of customers.
Education
Allan Home care
HHA Certificate
Word processing Certificate.
Medical Billing and Coding
Certificate from the college of
UMA.
Key Skills
Customer service skills
Word processing
Time management
Strong communication skills
Problem-solving
Experience
June 2022- Present
Amazon - Shipping and Receiving / Problem solver.
• Maintains a clean, neat, and member-ready area. Promptly unloads trucks and deliveries and sorts and stocks receivables. Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
• Tracking inventory, keeping accurate records, packaging, and weighing items, printing shipping labels and postage, inspecting goods received for damage, and distributing products to other departments.
January 2017-June 2019
Family Dollar - Assistant manager
• setting employee schedules, delegating work, hiring and training new- workers, and ensuring customer satisfaction.
• Assists the Store Manager with efficient and effective inventory management, appealing and profitable merchandise presentation, and quality customer service.
• Assists the Store Manager in ensuring a safe working environment and provides protection for company assets according to required procedures.
• Supports staff results by communicating job expectations and planning, monitoring, and appraising job results.
• Helps to coach, counsel, and discipline employees. Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
August 2012-Janurary 2017
Tom Curro Architect - Administrative Assistant
• Taking notes during meetings, answering phones, and drafting emails.
• Maintained schedules, progress reports, and budget information for a construction project.
• Clerical, reception, general office coordination and cleaning, and project- based support work. Excellent communication skills and a can-do attitude is crucial in this position as I am the first point of contact for a client or vendor.
April 2006-August 2012
Fred Wolf list company - Receptionist
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering screening and forwarding incoming phone calls
• Receiving and sorting daily mail
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings.
• Arrange travel and accommodations and prepare vouchers.
• Keep updated records of office expenses and costs.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
- March 2006-April 2006
Dr. Ketih Edwards- Medical Receptionist
• Scheduling patient appointments according to doctor availability, explaining intake forms to new patients and processing payments after treatment.
• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions.
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
References
Available upon request.
Contact this candidate